Melchizedek Ramos Email & Phone Number

Clemton Park, Nsw, Au

Australia

 Proficient team-player of the company. Coordinating hires with key account customers.  Face-to-face and phone assisting customer in whatever they are after, making sure to address everything they need. Creating contracts for customer through phone and face-to-face. Demonstrating sale operation of a broad equipment procedure range. Servicing equipment. Ensuring that equipment is safe to use and operating properly to stringent company standard. Delivering and picking up equipment using 4T delivery truck or Ute. Independently planning delivery and pick up schedules. Confident in completing all aspects of the hire process, including payment handling and invoice provision.

Collections Management (March 2015 to Dec 2015) Send pre-defined statement of accounts, collection letters, invoices, and proof of deliveries Set up collection plans that will establish when the next collection action is required Prepare collections reports for various business units, clients, and managementOrder Management (March 2015 to Dec 2015) Evaluate all orders and gather all required approvals Prepare order reports on everyday basis Prepare order reports for various business units, clients, and managementCredit Risk Management (March 2015 to Dec 2015) Review if there are any credit limit excesses Discuss significant credit risks if any with business units, clients, and management Ensure all transactions have full and proper documentationDispute Management (March 2015 to Dec 2015) Evaluate claims and ensure processing of all claims as per company policy Prepare claims reports on everyday basis Prepare claims reports for various business units, clients, and management

Customer/Collections Advisor (October 2012 – November 2014) Calling out US credit card customers (outbound) about their account that is already past due, accept payments, gives payment arrangements, handles complaints, and also assist in their general inquiries. Receiving calls to process payments, to explain the process regarding Bankruptcy (if they’re filing), explaining the probate process, and releasing their Lien. Assigned as a SME (Subject Matter Expert) for assistance to the new hires and colleagues.Receive Mail Back Office (December 2014 – March 2015) Receives inquiries from the customer through email and queued the letter on the right department for assistance.

Professional Year

Bachelor'S Degree, Accounting

Bsba Major In Business Operations Management, Business Operations Management

Activities and Societies: * Tau Gamma Phi * Business Operations Management Society (Organization) * Part of Basketball Team