Mel Cordero Email and Phone Number

Hands-on and team leadership role ensuring systems optimization implemented and preventing future issues for corporate clients.• Implemented new triage and scoring system for defect intake process resulting in a 25% increase in team velocity.• Worked with Development to optimize their defect intake processes resulting in a 12% reduction in reject counts from Dev to DevOps.• Involved with group initiative to migrate the FSM product to AWS.• Completed 80% of company sponsored AWS Co-Pilot certification.• Involved with initiative to migrate FSM Perl code to Python.• Conducted team training sessions on Kanban, Scrum, and Agile practices and ceremonies.• Servant leader of 5 member team.

Hands-on leadership and advisor role to enhance and scale solutions for multimillion dollar Telecom customers including Comcast, Charter and Telecom Argentina.• Facilitated daily Agile/Scrum ceremonies for 3 software development teams comprised of 19 people.• Coordinated cross-team collaboration with Infrastructure Engineers, Developers, UI/UIX Designers, QA and Product Managers.• Dual role as FSM SME supporting development teams during architectural discussions, code reviews, spikes, and grooming sessions.• Completed company Scrum Master multi-day certification course.

Dual role as FSM SME. Partnered with stakeholders to design and enhance solutions.• Supported large and comprehensive integrated system, consisting of over 21+ modules, to fulfill the business needs of various frontend and backend end user personas.• Perl scripts/servers, C++ GUI/server applications• Defect resolution of frontend/backend applications for end users.• Defect resolution and data evaluation/corrections for Business Intelligence (BI) Reporting end users.• Worked alongside Product Owner, DBA, and Principal Architect to design a 400+ table Postgres Data Staging (ETL) database.• Worked alongside Product Owner to design the three FSM Oracle OLTP databases totaling over 700 tables.• Enhanced and maintained the ‘Tools’ suite deliverable which consisted of 15+ Perl scripts.• Supported Product Owner and Principal Architect by writing ad-hoc Perl scripts to data mine information from production.• Wrote numerous ad-hoc Perl scripts to fulfill customer SOW requests