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Morwan Elgasim Email & Phone Number
IT GRC and Business Consultant
at
JODAYN | جودين
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
IT GRC and Business Consultant
Location
Dubai, United Arab Emirates, United Arab Emirates
Who is Morwan Elgasim? Overview
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Quick answer
Morwan Elgasim is listed as IT GRC and Business Consultant at JODAYN | جودين, based in Dubai, United Arab Emirates, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Morwan Elgasim.
Morwan Elgasim previously worked as Founder & Instructor at Certifigate and ICT Service Management & Delivery Manager at Dal Group L مجموعة دال. Morwan Elgasim holds Master, Computer Sciences Information Security from University Of Khartoum.
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JODAYN | جودين
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Profile bio
About Morwan Elgasim
At the helm of ICT Service Management & Delivery at DAL Group, my ITIL Expert certification and hands-on experience with ITSM tools like ServiceDesk Plus have been pivotal in refining service management processes. The organization benefits from my expertise in incident, problem, and change management, ensuring business continuity and aligning IT services with industry standards ITIL, ISO 20k, and 27K.My role involves not only the technical aspects but also empowering teams through training and support, optimizing ITSM tool functionalities for efficiency. With my guidance, our team consistently delivers exceptional service quality, managing ITSM platforms effectively, and maintaining robust service level agreements to support DAL Group's operational excellence.
Current workplace
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7 roles
Morwan Elgasim work experience
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Founder & Instructor
Current- Specialize in providing expertise in ITSM and assisting organizations with the implementation of ITIL standards, ISO 20K. With my skills and experience, I am able to guide businesses through the complex process of IT.
Apr 2020 - Present
Ict Service Management & Delivery Manager
CurrentImplementing, maintaining and managing ITSM processes such as incident management, problem management, change management, and service request fulfilment, ensuring they are aligned with ITIL, ISO 20k, 27K, and COBIT.Providing support to end-users of the ITSM system, addressing technical issues, and offering training and guidance to ensure efficient use of.
Jul 2017 - Present
It Service Management Manager
Develop, coordinate, update and approve IS operational policy and procedures for the outsourcing operational environment.Overseeing the implementation and governance of ITSM standard practices based on ITIL, ISO 20K, 27K, and COBIT.Managing ICT projects and ensuring deliverables are met on time and within agreed upon timelines.Contribute to the development.
May 2015 - Jul 2017
Is Service Delivery & Quality Engineer
Develop, Maintain & Integrate a service management framework that underpins the delivery of service across MTN Division (this include but not limited to Incident, Problem, configuration, Change, SLA and availability)Provide support on the definition of the service catalogs of existing services.Perform the creation and maintenance of OLA between IT.
Apr 2012 - May 2015
Control Project Coordinator
Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.Identifies resources needed and assigns individual responsibilities.Manages day-to-day operational aspects of a project and scope.Reviews deliverable prepared by team before passing to client.Effectively applies methodology and enforces project.
Feb 2009 - Apr 2012
It Technical Writer
Developed clear and easy-to-understand tutorials to help end-users use a variety of applications.Build and manage IT policies, processes, and procedures.
Aug 2008 - Feb 2009
3 education records
Morwan Elgasim education
Master, Computer Sciences Information Security
High Diploma, Business Administration
Bachelor, Mathematical & Computer Sciences, Honor Degree , Second Upper
FAQ
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What company does Morwan Elgasim work for?
Morwan Elgasim works for JODAYN | جودين.
What is Morwan Elgasim's role at JODAYN | جودين?
Morwan Elgasim is listed as IT GRC and Business Consultant at JODAYN | جودين.
Where is Morwan Elgasim based?
Morwan Elgasim is based in Dubai, United Arab Emirates, United Arab Emirates while working with JODAYN | جودين.
What companies has Morwan Elgasim worked for?
Morwan Elgasim has worked for Jodayn | جودين, Certifigate, Dal Group L مجموعة دال, and Mtn Sudan.
How can I contact Morwan Elgasim?
You can use AeroLeads to view verified contact signals for Morwan Elgasim at JODAYN | جودين, including work email, phone, and LinkedIn data when available.
What schools did Morwan Elgasim attend?
Morwan Elgasim holds Master, Computer Sciences Information Security from University Of Khartoum.
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