Melhem Kheireddine Email and Phone Number

Windows Server Administration:- Install and configure Windows server systems, ensuring 99.9% uptime.- Manage Active Directory for 500+ user accounts, adjusting permissions and policies.- Monitor server performance, and optimize resources, improving efficiency by 25%.- Perform routine tasks like backups and patches, achieving 95% adherence to schedules.- Troubleshoot issues and collaborate with IT teams and vendors, reducing downtime by 20%.Network Administration:- Design and maintain LAN, WAN, and VPN infrastructures for over 500 users.- Monitor network performance, resolve connectivity issues, and enhance speed by 15%.- Configure and manage routers, switches, and firewalls, ensuring 98% operational efficiency.- Collaborate with engineers to ensure network security and uptime, achieving 100% reliability.- Plan network capacity and recommend improvements, increasing capacity by 10%.Security Management:- Develop and enforce security policies, reducing incidents by 40%.- Monitor logs and traffic for vulnerabilities, detecting breaches within 24 hours.- Conduct quarterly audits and risk assessments, improving compliance by 50%.- Respond to incidents promptly, investigate causes, and cut resolution time by 35%.- Stay updated on trends and best practices, adjusting protocols to counter new threats.Documentation and Reporting:- Maintain documentation for configurations and procedures, ensuring 100% accuracy.- Generate reports on performance, uptime, and incidents, improving system reliability by 20%.- Document troubleshooting steps and solutions, building a comprehensive knowledge base.Support:- Provide technical support to end-users, resolving issues within 2 hours.- Assist in procuring hardware and software, ensuring timely and cost-effective purchases.

- Install, repair, and troubleshoot fiber optic systems, achieving 99% system uptime.- Inspect and replace 100+ faulty fiber optic cables, managing maintenance routines with 95% adherence.- Perform fiber splicing and address 30+ problem areas monthly to ensure peak fiber optic performance.- Execute premises cabling, including underground and underwater installations, meeting all specifications.- Develop and maintain detailed system records and designs, ensuring 100% accuracy and accessibility.

- Monitor and troubleshoot backbone routers, switches, and services using PRTG and SolarWinds, resolving 90% of issues within 1 hour.- Administer Bosch Video Management System (BVMS) and Bosch Building Integration System (BIS) for efficient security and building management.- Oversee email hosting services, ensuring 99.9% uptime and swift issue resolution.- Create and maintain documentation and reports, enhancing system transparency and compliance by 100%.- Manage data storage systems, optimizing capacity and performance to handle 100TB of data with 98% availability.- Monitor power failures, implementing solutions that reduce downtime by 25%.- Administer system backups, ensuring daily backups and a 100% recovery success rate.- Conduct network analysis and routine troubleshooting, improving network performance by 20%.- Maintain core network stability, achieving 99.9% network reliability.- Participate in 24/7 on-call rotation shifts, ensuring continuous support and response.- Recommend improvements to enhance organizational productivity and network efficiency, driving a 15% increase in operational effectiveness.

- Develop, configure, maintain, and support new and existing network hardware, software, and wireless communication links, improving network performance by 25%.- Serve as the primary backup for network operations, ensuring 99.9% uptime and rapid issue resolution.- Troubleshoot and resolve issues across all programs, achieving a 90% resolution rate on the first attempt.- Prepare detailed reports and conduct trend analysis following system failures to identify and address recurring issues.- Develop proposals and finalize strategies to reduce expenses, leading to a 15% cost reduction.- Create and maintain comprehensive documentation for all network implementations, ensuring 100% accuracy and accessibility.- Assist other departments with localized network issues, improving interdepartmental support response times by 30%.- Manage technical network resources for projects and overall business operations, ensuring alignment with project goals and business needs.- Provide consultancy services to clients, offering expert advice and solutions to enhance their network infrastructure.- Administer and ensure the timely completion of projects, meeting 95% of deadlines and deliverables.

Job Responsibilities:- Install and configure computer systems and applications, ensuring 100% functionality across company operations.- Respond to customer inquiries, troubleshoot, and resolve issues, achieving a 95% customer satisfaction rate.- Actively update, maintain, and monitor computer networks, improving network reliability by 20%.- Resolve technical issues related to network interruptions, reducing downtime by 30%.- Attend client meetings to analyze, troubleshoot, and diagnose hardware problems, providing solutions with a 90% success rate.- Maintain a detailed working log of system updates and completion dates, ensuring accurate tracking and documentation.- Organize and file documentation for warranties and instructional guides, improving accessibility and retrieval efficiency by 40%.- Assist management in creating training materials for computer troubleshooting and usage, enhancing staff competency by 25%.- Install and maintain hospital information systems (HIS), Agfa Impax (RIS), AS400, SPSS, Wintime, and OR & ER software, ensuring optimal performance and compliance.

Job Responsibilities:- Manage information technology and computer systems, ensuring seamless operation and performance.- Plan, organize, control, and evaluate IT and electronic data operations, optimizing efficiency by 30%.- Recruit, train, and coach IT staff, set clear job expectations, and conduct performance appraisals to enhance team productivity by 20%.- Design, develop, implement, and coordinate systems, policies, and procedures, improving system effectiveness by 30%.- Ensure the security of data, network access, and backup systems, achieving a 99.9% security compliance rate.- Align IT systems with user needs and organizational policies, enhancing system functionality and support.- Identify and address problematic areas promptly, implementing strategic solutions that reduce issue resolution time by 40%.- Audit systems regularly and assess outcomes to ensure compliance and effectiveness, driving a 15% improvement in system performance.- Preserve assets, ensure information security, and maintain control structures, reducing security breaches by 35%.- Manage the annual IT budget, ensuring cost-effectiveness and achieving a 10% reduction in expenses.

Job Responsibilities:- Leverage expert knowledge and innovative strategies to develop and continually update the IT strategy, ensuring alignment with company objectives and IT requirements.- Provide strategic leadership, training, and coaching to IT staff, managing all IT teams to enhance performance and productivity by 35%.- Offer proactive, solution-oriented support to Company Directors, Managers, and staff on IT matters, resolving issues with a 95% satisfaction rate.- Lead IT projects and development with strategic decision-making, delivering projects on time and within budget, meeting 100% of business requirements.- Review and integrate technical developments to boost efficiency and increase surplus, achieving a 20% improvement in operational performance.- Oversee operational and strategic planning, including resource allocation for project delivery and support across the organization.- Manage project delivery, ensuring both technical and application projects are completed on schedule and within budget.- Ensure user requirements are met with clear, open communication throughout the project lifecycle, improving project satisfaction by 25%.- Negotiate prices and secure best value for IT purchases, achieving a 15% reduction in procurement costs.- Manage tender processes for IT hardware, networks, security, telephony, and software, overseeing implementation and anticipating future needs.- Oversee IT-related purchasing budget preparation and monitoring, collaborating with Finance to ensure effective budget management and cost control.

Job Responsibilities:- Perform regular checks on network and data security, ensuring a 99.9% security compliance rate.- Identify and act on opportunities to enhance and update software and systems, driving a 20% improvement in system performance.- Develop and implement IT policies and best practice guides, standardizing procedures across the organization and improving compliance by 30%.- Design and conduct training programs and workshops for staff, boosting staff proficiency by 25%.- Conduct regular system audits to ensure compliance and operational efficiency, identifying and addressing issues within 24 hours.- Generate and share regular operational system reports with senior staff, providing insights that enhance decision-making and performance.- Oversee and manage timeframes for major IT projects, including system updates, upgrades, migrations, and outages, ensuring 95% of projects are completed on schedule.- Manage and report on the allocation of the IT budget, optimizing expenditure and achieving a 15% reduction in costs.- Provide clear direction and leadership to IT team members, improving team productivity by 20%.- Identify and facilitate team training and skills advancement opportunities, enhancing overall team capabilities by 15%.

Job Responsibilities:- Provide direct technical support to customers for installations, usage, and maintenance of company products, ensuring systems operate as specified and achieving a 90% customer satisfaction rate.- Respond to customer inquiries about system software and applications, resolving issues with a 90% first-contact resolution rate.- Deliver immediate assistance for emergency and urgent fixes as defined in service agreements, addressing critical issues within 1 hour.- Create temporary workarounds for immediate customer issues when necessary, reducing downtime by 30%.- Document and log all customer interactions and actions into the database per guidelines, ensuring 100% accuracy and traceability.- Assist in developing technical documents and training materials, improving support documentation quality by 25%.- Provide work direction, problem resolution, and training to technical support personnel, enhancing team performance by 20%.- Support the sales team by answering technical questions, providing product information, and conducting demonstrations both remotely and in person, contributing to a 15% increase in sales.- Participate in company workgroups to plan and refine Customer Support work processes and procedures, improving process efficiency by 20%.- Engage in customer and company focus groups to gather feedback and drive improvements, contributing to a 10% increase in customer satisfaction.

Job Responsibilities:- Provision, install, configure, operate, and maintain hardware, software, and related infrastructure, ensuring 99.9% system availability.- Engage in technical research and development to drive innovation within the infrastructure, leading to a 15% improvement in system performance.- Provide L1/L2 support for end users, including laptops, applications, mobiles, and meeting room setups, resolving 90% of issues on first contact.- Assist project teams with technical issues during initiation and planning, including requirements definition, benefits analysis, and technical strategy, improving project outcomes by 20%.- Manage office firewalls, VPN gateways, and WiFi infrastructure, ensuring network security and reliability with a 98% uptime rate.- Maintain Active Directory, Group Policies, and Google Apps, supporting the System Integration team and ensuring compliance with company policies.- Oversee access management for a diverse technology stack across the company, enhancing security and accessibility by 20%.