Melissa Hess Email & Phone Number

Columbus, Oh, Us

Columbus, Ohio, Us

Dublin, Oh, Us

- Lead UX designer for Metadata and Metadata Operations teams, creating designs for multiple international products.- Create strategic UX artifacts, such as story maps, workflows, wireframes, and prototypes.- Directed and implemented UX design initiative for significant feature update that impacted multiple existing applications in the company’s suite of products. Collaborated with product stakeholders to identify requirements through focus group interviews with library staff users.- Planned and executed an innovative UX strategy for a new linked-data application. Generative research effort comprised using various qualitative methodologies to identify user personas and stories as well as create various UX design artifacts for user testing.- Perform ongoing testing for accessibility using products such as SiteImprove, WAVE, JAWs, VoiceOver and contrast checkers. Annually write VPATs/ACRs for supported products.

Dublin, Oh, Us

- Worked collaboratively with product managers, product analysts, business analysts, and development staff to develop user stories, feature requirements, and wireframes as well as work with the team to develop and test the implementation of those feature designs- Researched and tested new and existing product features by interacting with users in contextual inquiry sessions, product advisory focus groups, and user testing. - Served as team copy editor, providing guidance on delivering clear, understandable, and consistent content in the OCLC user interfaces

Dublin, Oh, Us

- Wrote, designed, and maintained online help documentation for WorldShare Metadata Record Manager, WorldShare Analytics, Connexion Client, Connexion Browser, and CatExpress applications- Developed online help system to support data migration process of library data to OCLC. - Converted metadata application documentation to MadCap online help systems- Set up and managed Atlassian Confluence spaces for internal documentation for Implementation, Data Services, and Training departments. Worked with enterprise software team on proposal to use Confluence on corporate-wide basis and assisted with implementation.

Richardson, Texas, Us

- Wrote and maintained all documentation for telecommunications billing and customer relationship management software.- Developed a database to manage documentation department projects.- Designed and managed Adobe FrameMaker and Microsoft Word templates for entire team.- Created software demonstration videos.- Managed team that investigated a transition to a Wiki documentation platform.- Used software to create templates for converting print manuals into contextual online help.

- Developed a new manual set a new software application that converted billing formats from one vendor to another.- Restructured the existing documentation set for large suite of products to improve readability for the customer and to decrease the effort required to maintain document set.- Used Adobe Photoshop and Illustrator to create all of the graphics for the new user interface and update the existing user interface.

- Worked on a new documentation team that rewrote and redesigned a set of manuals for an existing software product.- Created and maintained software design specifications for the development team.- Developed a contextual online help system for a new software product.

Irvine, Ca, Us

- Lead writer for Value-Added Solutions platform. Managed project schedule and worked with the product team to develop a new series of getting started guides.- Researched, designed, and wrote user manuals for 5+ million Gateway Consumer audience.- Wrote, designed, and developed a procedure and style guide for the department and published it in HTML Help format.- Trained self to use Framemaker-to-HTML conversion tool and converted all the Gateway documentation to HTML so that it could be accessed by customers on the Gateway Technical Support website.- Proposed and implemented strategy for streamlining hardware installation documentation, which significantly reduced administrative, development, and localization costs.- As a part of the human factors engineering group, worked with researchers to perform usability testing on hardware component installation, setup posters, installation manuals, and online documentation.

Bowling Green, Oh, Us

- Taught several sections of Introduction to Composition and Varieties of Writing.- Developed lectures and instructional materials for classes.- Counseled students individually to improve their writing skills.

M.A., English: Scientific And Technical Communication

B.A., Speech Communications