Matthew Elias Email & Phone Number

Troy, Michigan, United States

Southfield, Michigan, United States

-Create and manage paid social media advertising campaigns-Write and post organic social media content-Develop detailed company-wide marketing strategies -Create sales and hiring presentations-Develop image and video content as a graphic designer-Assist in google ads and PPC campaigns

Clinton Township, Michigan, United States

-Established processes and procedures to ensure smooth operations-Assisted with multiple projects required to open a new restaurant-Developed IT systems including TV and Music -Assisted with menu planning and interior design

o Utilized multiple Microsoft Office programs to develop specialized training protocols containing rules, regulations, and steps to succeed for all new employees in serving, hosting, and kitchen positions. o Collaborated closely with 4 members of Senior Management to improve and revise update employee procedures regarding safety, sanitation, and customer serviceo Coordinated the successful implementation of the new training program currently used for employee onboarding by monitoring the first 8 employee training sessions

o Directly resolved 100’s of customer complaints and employee conflicts through mediation and tailored customer serviceo Supervised and motivated more than 30 front-of-house staff to perform their duties and exceed customer expectationso Displayed outstanding interpersonal communication skills in order to maintain a positive work culture in a high stress environment

o Designed the user interface and customized responses of an AI chat-bot for more than 20 B2B client websiteso Communicated with B2B customers including marketing directors and CEO’s to implement the software on their websiteo Administered employee training for both customer service and sales positions o Composed weekly reports and analytics and communicated results with top management from all clients

o Led the creation of new marketing materials for a large home improvement company and their subsidiary startups including logos, commercial scripts, and advertisement visualso Revised and updated content on the website to strengthen the wording of product information and increase click-throughs