• Administering the ERP tool, responding to employee requests, Tier 1 and Tier 2 tickets. • Preparing ad-hoc reports via ERP reporting tool, Power Query and Cognos Analytics. • Managing company social media accounts. • Support export marketing communication. • Support infrastructure management.

• Attended regular Front Office briefings, conveying relevant information to the crew, such as priorities and targets. • Ensured lobby and areas surrounding Front Office were clean and presentable at all times. • Managed staff and scheduling requirements, consistently maintaining a smooth, harmonious and appropriate workflow. • Promptly and efficiently resolved guest complaints, appropriately compensating customers. • Assisted in rostering all staff shifts, as well as managing staff absences and holidays. • Prepare ad-hoc reports in hotel management tool.

• Provided guests with detailed information about hotel amenities, local arts and culture and dining options to enhance travel experience. • Used baggage cart to transport suitcases, bags and other items from cars, limos and main lobby to and from guest rooms.

• Welcoming guests with care and ensuring their satisfaction.• Assisting and informing guests during their stay.• Creating the friendly atmosphere in the lobby together with the front office staff.• Valet service. • Ensuring orderliness of the hotel lobby.

• General accounting. • Follow-up and regulation of credit accounts. • Archiving and filing.