• Created and managed 6 digital transformation projects to enhance collaboration and streamline communication across the company.• Coordinated and organized over 5 sales events resulting in a 25% boost in quarterly sales revenue.• Managed customer and sales databases, ensuring accurate and up-to-date information for strategic decision-making.• Administered and optimized the company’s digital tools to improve operational efficiency, reducing manual processes.• Spearheaded the implementation of a new e-commerce platform utilizing ERP (Uniconta) and CMS (Umbraco).• Led the launch of the BESTSELLER Türkiye Customer Portal, enhancing after-sales support and boosting customer satisfaction to over %90.• Provided comprehensive support for both pre-sales and after-sales processes, including handling invoices and contracts.• Took a lead role in overseeing wholesale customer service operations, ensuring a seamless customer experience.• Supported sales teams by facilitating the integration of 3 new digital systems and delivering training sessions that ensured a 90% adoption rate within the first 3 months.• Compiled and presented monthly performance reports to upper management, offering insights for continuous improvement.

• Worked on digital analytics, including website optimization, content management, Google Analytics accounts, and SEO.• Assisted in digital IT projects by coordinating efforts between IT units, business units, and agencies.• Monitored campaign performance through KPIs and targeted customers for campaigns.• Collaborated with Advertising and Media Planning teams on daily operations.

• Responsible for managing social media accounts and content management.• Responsible for supervising seminars.• Designing and presenting contents for events