Senior Technical Support Specialist
Current- Provided telephone and email based post-sales technical support for our software products
- Investigated issues reported by customers and worked collaboratively with internal stake holdersand see through to resolution
- Worked proactively to update customers by reporting progress regarding outstanding queries
- Responded to all customer requests in a timely manner while improving customer experience
- Provided superior customer service in regard to MDM and EMM solutions.
- … Show more