Owner.com builds the online marketing stack for independent restaurants ensuring they can compete against corporate chains without having to give 30%+ of their margin to existing delivery aggregators.

Spearheaded initiatives resulting in a 30x revenue increase and a 5x user base expansion across Stripe Billing’s no-code tools. Instrumental in achieving a 50% boost in weekly adoption, contributing to tens of millions in additional revenue for Stripe and Stripe Billing. Lead user research to identify three key product strategies that significantly reduced churn, accelerated revenue from new users, and captured emerging markets.• 30x lift in revenue generated on Stripe Billing’s customer portal on 5x lift of monthly active users• 50% increase in weekly adoption rate of new Stripe Billing users leading to tens of millions in additional revenue for Stripe and Stripe Billing• Lead user research strategy and discovery of new business opportunities for Stripe Billing• Identified and spearheaded 3 product strategies for Stripe Billing that decreased churn of high value users, accelerated revenue adoption rate of new users, and developed new products for AI-powered businesses powered by Stripe Billing• Establish and lead the Billing Growth team who are responsible for experimentation, new user adoption, and churn reduction for Stripe Billing• Mentor junior product managers on building product strategy, scaling product execution, and career planning• Rebuild Stripe's product management interviews to incorporate company principles and increase the objectivity of interviews to ensure greater consistency across all interviewers

Launched an innovative supervision platform for the probation, specialty court, and pre-trial markets which doubled the number of facilities using the platform. Managed a 14-person team of product managers, marketers, and both software and hardware engineers, while establishing effective OKRs, product and business strategies, serving in a board-facing role, and successfully securing over $2M in funding from VCs and Angels.• 2x the number of active facilities using the platform which led to 50% revenue growth for the business• Managed a diverse 14-person team of product managers, product marketers, and software and hardware engineers, fostering collaboration and innovation across multiple disciplines• Successfully launched a new supervision platform to automate work for specialty courts, probation, and pre-trial programs 3 months ahead of schedule• Revitalized the product development culture to center around customer research, a clear and predictable product roadmap, Agile methodologies, and optimized maker time for engineers, balancing innovation with technical support needs.• Overhauled the platform's architecture from a monolithic, non-scalable Laravel application to a flexible, microservices-based architecture, enabling rapid scaling in line with the growing number of facilities.• Served in a board facing executive position• Played a pivotal role in raising $2M+ in Angel and VC funding for the business

Established the product strategy and successfully launched successful hardware and software products to help local coffee chains manage inventory. Raised $14 million in VC funding. Hired and developed a 10-person strong product management, design, and customer success team – including team members in the Philippines.• Established the product vision, strategy, and brought to market a combined hardware and software platform that helped local coffee chains manage inventory• Raised $14 million in VC funding for the business across a seed and Series A from top VC firms including GGV, Primary, and First Round• Managed a 12-person team which included product management, design, customer success, and delivery team members• Established and grew the Customer Success team to manage inventory orders for customers which included an outsourced operation to reduce costs once the business started to scale• Built and managed the delivery team who would deliver and place inventory in coffee shops 6-nights per week• Established and managed partnerships with vendors to increase the catalog of items available to our customers while generating delivery revenue for the business• Served in a board facing executive position

Reestablished the Advisor Social product as best in class. Simultaneously driving end user value, while continuing to reduce the cost and effort to run a distributed Social Media and Email program. Key highlights included:* 2x the publish rate of a key end user population* 10 point increase in end user NPS* Launched critical product features that both drive buyer customer satisfaction, and increase end user engagement* Brought data deeper into the product, and created a culture of self-service data analytics, to drive data-driven product decisions* Defined and evangelized an updated product vision and strategy to drive churn below expectations and revenue above expectations* Built a team of 3 Product Managers to help increase velocity, product depth, and product quality

I spent my first year at Hearsay Social (renamed Hearsay Systems in January 2017) helping to re-establish momentum for our primary product - Hearsay Social. This included tasks ranging from re-establishing critical processes across both planning and product definition, starting to build data as a critical element of our product development culture, as well as driving more awareness of our end user and their behavior into our product strategy.Success was coming into 2017 with a clear path, and a team enthusiastic to walk it with me, to re-establish our Hearsay Social product as the best in class.* Recipient of the 2016 2H PhD award from the CS team* Recipient of the 2017 1H Henry Hearsay Award

* Defined the Product Strategy while guiding the road map through achieving platform product/market fit* Investigated and executed on tangential market opportunities which have led to significant revenue growth for the company* Built the monetization models on top of which the company has achieved its revenue goals for 2015* Created a culture of customer insight driving product development as the platform matured leading to the development of more targeted tools, content, and APIs* Championed the customer journey, and appropriate metrics tracking progress such as CES & NPS, as a first class citizen in a company strategy straddling both enterprise and SMB as a target audience* Managed Design, Product Management, Front End Engineering, Technical Writing, and Sales Engineering teams* Improved the execution of the Product and Design Group such that 90%+ of committed tasks are completed per sprint* Established a data-driven culture in the Product Management team rooted in Lean Startup methodologiesReports to the CEO

* Developed the product strategy and architecture* Led the product expansion from a pure-platform play into vertical solutions* Managed a team of 2 product managers* Operationalized the product development process* Represented the company at external events – including being part of the team who won the “Best in Show” at WebRTC Expo Santa Clara 2013Reported to the CEO

* Conceived of and implemented the original prototype of the OpenTok platform leading the engineering and product teams through the initial migration from consumer focused web application to live video platform* Led engineering, design and marketing teams from conception through launch of major product initiatives including – Archiving APIs, iOS SDK, & the transition to a WebRTC-based platform* Worked with partners and customers to understand platform enhancements needed for the OpenTok API to deliver new use cases* Established multiple iterations of the monetization framework for the OpenTok API including testing it against customer feedback* Owned the OpenTok platform road map

* Built the original prototype of the OpenTok platform including sample applications, documentation, and both client and server APIs* Scrum Leader for an Engineering team of seven, leading daily stand ups, sprint demos and retrospectives* Responsible for organizing Product, Engineering, and Marketing priorities, and leading team through weekly sprint cycles* Led development of the TokBox Call Widget Platform including building SDKs and supporting documentation in various programming languages, supporting partners, and managing the developer community * Responsible for development of new product features for TokBox.com, a web-based video chat and video mail service

Developed a demonstration setup utility through which administrators of the collaboration suite can design a custom-hosted demo for potential clients.Integrated the iZimbra product into a Facebook application allowing users to merge their Facebook and Zimbra environments

I am a committer on the Open Healthcare Framework project which seeks to provide an open source solution to interoperability of healthcare networks. This component earned the highest acclaim at the recent Connectathon 2007 event in Chicago for facilitating interoperability per IHE standards

Developed Java web services accessed through Apache Axis which acted as a bridge between a healthcare record repository and third party electronic medical record software. Built the demonstration website using PHP which displayed the capabilities of the open source project Eclipse Open Healthcare Framework (OHF) for which the bridge was built. This project allowed me to earn committer status with the Eclipse project.

Designed an enterprise warehouse to generate BusinessObject reports without taxing an Oracle production database by writing shell scripts automated through the Cron scheduler

Helped with the development, QA, and documentation of a MMR solution for a large retail company