Business Consulting and Services

As an instructor leading the course "Fundamentals of Information Systems and Hospitality Technologies," my mission is to empower students with a comprehensive understanding of how technology intersects with the hospitality industry. Through a blend of theoretical insights and practical applications, I strive to equip students with the skills needed to thrive in a technology-driven business landscape. My aim is to cultivate a learning environment where students not only grasp the core principles… Show more As an instructor leading the course "Fundamentals of Information Systems and Hospitality Technologies," my mission is to empower students with a comprehensive understanding of how technology intersects with the hospitality industry. Through a blend of theoretical insights and practical applications, I strive to equip students with the skills needed to thrive in a technology-driven business landscape. My aim is to cultivate a learning environment where students not only grasp the core principles but also develop the adaptability to integrate emerging technologies into real-world hospitality practices. Ultimately, I aspire to foster a new generation of professionals who are well-versed in technology, capable of staying ahead of industry trends, and prepared to make meaningful contributions to the hospitality sector. Show less

Eclit is a leading Managed IT services company specializing in products and services for both Enterprise and SME markets. The company was formed by the merger of Pukta and Clonera under the umbrella of Turkven (a leading private equity firm)In my role as COO and Board Member, my responsibilities were:• Managed data center operations across 9 data centers spanning 3 cities. This involved managing a range of technologies including HPE Green Lake, Pure, Veeam, Vmware, Proxmox… Show more Eclit is a leading Managed IT services company specializing in products and services for both Enterprise and SME markets. The company was formed by the merger of Pukta and Clonera under the umbrella of Turkven (a leading private equity firm)In my role as COO and Board Member, my responsibilities were:• Managed data center operations across 9 data centers spanning 3 cities. This involved managing a range of technologies including HPE Green Lake, Pure, Veeam, Vmware, Proxmox, Zerto,• Managed 7x24x365 technical operation teams including monitoring, service desk, OS management, network management, virtualization, backup and disaster recovery, as well as server and storage management, all while adhering to strict SLAs,• Managed project and service delivery teams, ensuring seamless execution and customer success and satisfaction,• Managed contract and invoicing operations, ensuring accuracy and efficiency in all financial transactions,• Expense budget management consisting of personnel, data center, and all other operational expenses. Show less

• Managed a revenue budget of $30 million, led the team of 230+ employees.• Achieved scheduled revenue & expense goals despite of adverse market conditions.• Developed and implemented a new marketing plan, re-established marketing and sales organisations based on the changed environment of business.• Re-organized the employee benefit system for service delivery and project teams.• Changed service delivery model from on-duty system to shift working scheme.• Relocated local… Show more • Managed a revenue budget of $30 million, led the team of 230+ employees.• Achieved scheduled revenue & expense goals despite of adverse market conditions.• Developed and implemented a new marketing plan, re-established marketing and sales organisations based on the changed environment of business.• Re-organized the employee benefit system for service delivery and project teams.• Changed service delivery model from on-duty system to shift working scheme.• Relocated local and international partner relations to an efficient and cooperative tier.• Received "Best Hotel Project 2017" award from Oracle for the Dogus Hotels Group Opera Multi • Property implementation project in 4 countries (for getting local country partners to joint venture and delivering the project in a very short time period with complete customer satisfaction) Show less

• Acted as the lead individual for the Hospitality software solutions line of company.• Ensured that the company delivers peerless levels of client service from project start to 7x24 365 days maintanance delivery and ensuring of all contracts are delivered in sufficient quality, in line with client expectations and at required profit levels.• Managed a team of product managers, project managers, support specialists, who are delivering service to more than 600+ high class hotels and… Show more • Acted as the lead individual for the Hospitality software solutions line of company.• Ensured that the company delivers peerless levels of client service from project start to 7x24 365 days maintanance delivery and ensuring of all contracts are delivered in sufficient quality, in line with client expectations and at required profit levels.• Managed a team of product managers, project managers, support specialists, who are delivering service to more than 600+ high class hotels and 3500+ restaurant/bar/cafe locations including prestegious local and international chain clients.• Managed the stages of complete client life cycle.• Built and managed partner relations from local and international markets. Show less

Provided consultancy services to the hospitality industry (process standardization, optimization, training, budget preparation, recruitment, and due diligence. Established long-term project partnerships with Taksim Otelcilik A.Ş., Naturland Eco Park and Resort Hotels, STFA Euroserve, and Protel A.Ş.)

• Pioneered the introduction of eco-tourism in the Antalya region, becoming the first hotel business to embrace this concept across three hotels and a time-share property.• Collaborated with the concept creators to establish operational procedures aimed at developing and sustaining the eco-tourism theme.• Oversaw recruitment, training, and IT operations.• Directed property operations in the absence of the General Manager.• Served as the opening manager for the "Forest Resort… Show more • Pioneered the introduction of eco-tourism in the Antalya region, becoming the first hotel business to embrace this concept across three hotels and a time-share property.• Collaborated with the concept creators to establish operational procedures aimed at developing and sustaining the eco-tourism theme.• Oversaw recruitment, training, and IT operations.• Directed property operations in the absence of the General Manager.• Served as the opening manager for the "Forest Resort Hotel. Show less

Initially, I served as an implementation and training specialist for the Fidelio Property Management System (Hotel ERP). Following this role, I was promoted to Training Manager, where I led hotel implementation projects and internal training initiatives to support the company's expansion. Later, I transitioned into product management roles for both the Fidelio PMS and Sales & Catering systems.

Managed IT operations, reporting, and process management and auditing.