Melina Barreca Email & Phone Number

Independence, Ohio, United States

Responsible for managing all aspects of compliance operations, ensuring company-wide compliance with laws and policies, and liaising with external regulators. • Develop, implement, and oversee comprehensive compliance programs and initiatives to ensure company-wide adherence to regulatory requirements. including FedRAMP and CMMC/171 programs.• Monitor, interpret, and communicate changes in laws and regulations, and ensure timely updates to policies and procedures.• Design and deliver effective compliance training programs for employees at all levels of the organization.• Maintain accurate documentation and records of compliance activities, findings, and corrective actions taken.

Independence, Ohio, United States

Manage all assigned projects and maintenance of overall project ownership. Develop, maintain, and manage detailed project plans, action item registers and major milestone timelines for all assigned projects. Assist with development of Federal Compliance plans, procedures, and trainings to ensure cross-functional compliance with program goals, objectives, and deliverables. Work with contractors and 3PAOs to maintain quality assurance and coordinate cross-functional activities with Cloud Architects/Engineers/personnel for completion of evidence requests and assessments.

Independence, Ohio, United States

Responsible for leading teams to deliver project(s) across the client portfolio. Owned all stages of the project lifecycle including resource management, schedules, and adhering/driving stage gate quality and controls including issue and risk management as well as project change requests to ensure successful and on-time project delivery. Developed and delivered progress dashboards and reports, documentation, and presentations to various audiences including the project team, VPs/SVPs and key stakeholders. Drove cross-functional process improvement initiatives as well as instituting toolkits and procedures to advance PMO maturity development.

Serve as project manager to establish and maintain project lifecycle, setting project quality and performance standards, and assessing/managing risk within and across multiple projects. Full project lifecycle ownership to drive successful project delivery from initiation to deployment, supporting the achievement of strategic and tactical objectives.

Independence, Ohio

Managed Yardi enterprise software program including the platform, operations and support team including new implementations, upgrades, process re-engineering, governance and customizations. Stakeholder and vendor management to ensure effective operation and support of core enterprise applications. Risk management, compliance, governance, and auditing of program to meet/exceed internal/external standards and identify improvement opportunities.  Implemented help desk metrics/analytics to track/improve customer satisfaction increasing first contact responsiveness and decreasing resolution turnaround times  Scheduled and completed routine system security and access data audits including IT Governance Controls (ITGC) and IT Application Controls (ITAC) reviews as well as metadata tagging for GDPR/CCPA Established configuration management process to support on-going monitoring of our processes and data quality for execution and support over time Created a data management repeatable process for profiling data, defining requirements, defining critical data attributes, assigning metadata and establishing data quality thresholds Contributed to department and company risk management activities including membership in the company Policies and Procedures Committee and subcommittee on policy formation Cross-functional leadership including feedback projects and steering committee transparency  Continual process improvement through identification of product/implementation gaps, process improvement, and cross-functional training

Mayfield Heights, Oh

Directed, developed, and managed core product portfolio including technical debt prioritization. Responsible for new product formulation as well as cross-functional rollouts of product updates including go-to-market strategy to support product growth.  Strategic assessment/generation of product roadmap including market, client, and functional requirements and project plans Reviewed, categorized, and assigned priority for technical debt and ownership of product backlogs Managed cross-functional projects including new product launch/migrations/pilot programs to drive business and market readiness for products including additional 5% adoption of new platform Established client testing/feedback program, incorporating routine client feedback into the continuous software development cycle including requirements gathering/documentation Served as Marketing liaison between Product Management and Marketing groups to ensure clear and consistent value proposition dissemination including Sales presentations Mentored cross-functional teams on product management processes and procedures

Cleveland/Akron, Ohio Area

Managed project portfolio across several product lines to ensure delivery of company internal and external commitments. Strategic assessment/generation of internal processes including go-to-market approach, establishment of process gates, and rollout of security/governance initiatives to support market and client needs. Managed cross-functional projects delivering new and enhanced products to the real estate market through both agile and waterfall methodologies  Established client testing program, incorporating routine client feedback into the continuous software development cycle Served as Change Manager for the company’s Change Management ITIL process managing production changes across all business units including participation in the annual SSAE SOC audits in SaaS with no defects reported Founding member of the company Security Council driving security programs, internal education/awareness, and assisting with company and client audit/risk reviews Mentored cross-functional teams on project management processes and procedures as well as assisted in new product development and quality testing

Cleveland/Akron, Ohio Area

Responsible for the execution and management of all internal IT projects. Developed project and internal policies and processes driving efficiency across support teams.  Managed and contributed to cross-functional and enterprise-wide projects including the successful SaaS data center migration of a 24/7 client facing application with no defects and minimal downtime Revised company’s Change Management ITIL process including company training, change vetting, and management including participation in the annual SSAE SOC audits.  Managed the Incident and Problem Management processes in partnership with Global IT and SaaS leadership including Post Mortems.  Assisted business teams with process mapping, requirements gathering and business case development Ran projects including the implementation of VMWare, SCCM, and SCOM as well as company-wide IT deliverables such as new telecom and remote activity tools Created and maintained metrics for Global IT teams and Change Management process, driving high performance and client satisfaction as well as audit compliance

Cleveland/Akron, Ohio Area

Served as residential management liaison to product management, provided escalation support assistance while project managing multiple high-profile client accounts. Additional responsibilities included client and internal knowledge management, mentoring, and coaching. Managed client adoption as well as product rollout of multiple product lines for client teams Served on the company Multi-Family Product Leadership team Performed quality assurance testing on various software packages and participated in product roadmap decisions Mentored new support representatives on multiple products and company procedures/processes Provided Pre- and Post-Sales consulting for clients and professional services team

Managed large tier client accounts while also assisting with general support clients. Conducted client and team training, provided mentoring, and participated in various projects. Worked with cross-functional teams on multiple software packages including internal enterprise systems  Performed quality assurance testing including defect documentation and review Conducted troubleshooting/training sessions for multiple levels of support, consulting and sales groups Assisted with client software implementations including client documentation Participated in the Knowledge Management focus group for new client facing knowledge base Consistently recognized by cross-functional teams for excellence

Provided dedicated application support to large tier clients while also assisting general support clients. Served as a product escalation point for the organization on application issues. Conducted research and troubleshooting for complex/advanced product inquiries Worked cross-functionally with product development and management teams for product correction/enhancement/governance Conducted troubleshooting/training sessions for multiple levels of support on various product lines Consistently in top percentile of team/department for case time utilization  Top contributor to online community and knowledge base for internal/external clients

Application specialist for a VAR focusing in medical practice software including appointment scheduling, medical billing, electronic medical records (pre and post HIPAA) and medical transcription. Served as company trainer and implementer on all modules, delivering training both onsite and remote. Created Implementation and Training Manuals used by clients for onboarding of product as well as managing the product knowledge base.

Cui

Department of Defense CUI Training

Education record

Continuous Improvement course

Governance And It Management

- COBIT 5/2019 Foundation course - Big Picture: Enterprise Data Management - PCI-DSS: The Big Picture - Law, Ethics, and Security.

Data Management

Microsoft DAT251X - Data Modeling Microsoft CLD225x – Planning & Developing Governance for Digital Transformation

Certified Information Systems Auditor

- CISA Foundation

Ba, Psychology, Sociology

Security Compliance, Governance, And Frameworks