Melina Kellam Email & Phone Number

Brisbane, Australia

foundU streamlines and automates the everyday processes of managing your workforce through a true all-in-one platform. Our software looks after every stage of your employee lifeycycle from recruitment & onboarding, rostering, tracking and approving attendance all the way through the payroll and reporting.

Vision6 empowers businesses to succeed through email, sms and marketing automation.As Head of Training & Community, I help customers get more from their email marketing and maximise building customer advocacy. The role contributes to helping customers discover and realise value in the product, leading to improved new customer on-boarding and deeper customer adoption of Vision6 existing customers.Responsibilities:- SaaS product trainer- Online training content strategy (live and on-demand)- Deliver online training and webinars- Present product demonstrations and capabilities- Recording, editing and distributing on demand videos- Manage training discovery, registration process and distribution- Manage online community engagement and feedback- Provide customer feedback, research and knowledge of client use to product development- Build and manage certification programs Achievements:- Conducted over 1000 online training sessions with businesses globally (from product demos to deep level training on SaaS product)- Continually high satisfaction ratings and testimonials from training attendees- Increase in customer retention and usage- Developed 14 online training modules to cater to all levels, industries and customer types- Regular guest speaker on Email Marketing for ADMA Digital Marketing Certification Course- Regular Queensland Government trainer

During my time as training manager I was able to automate and scale training to a level that allowed me to also become a Customer Researcher working closely with the Product Design Team. Through customer training and research I was able to provide a unique insight into our product & our customers to the Product Design Team on how our customers use the product. This feedback helped drive the design of the product to create a better experience for users. Responsibilities:* Same as below for training related responsibilities +* Manage process for collecting customer feedback* Reporting on feedback and research to product development, UX and design* Building use cases* Conducting customer interviews* Conducting user testing

As the Training Manager I transformed one-one, face to face training into global live online training, webinars and on-demand online videos. I was responsible for developing the content and conducting the sessions to cater for different levels and customer types; building an automated online registration and communication process; editing and distributing videos; and the discovery and promotion of training and educational resources.Responsibilities:* Conducting face to face and online training * Transforming face to face training to live online training* Developing and conducting webinars* Developing automated online registration processes for training* Developing online training videosAchievements:* Conducted over 600 online training sessions* Developed over 80 online tutorial videos* Scaled training from local-one to one to global-24/7 access

Brisbane, Australia

Brisbane, Australia

Brisbane

Email marketing services for the Real Estate industry. Services included:* Real estate photography* Email marketing campaign set up and database management* Email brochure designs* Interactive floorplans

Bachelor Of Creative Industries, Media & Communication

Powerful Presentations

This program explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes.

New Manager

New Managers face a range of challenges in their role. These challenges put demands on their experience, their time and their skills..

Public Speaking Business Training

The business training course covered every aspect of public speaking and presentation skills communication including: - Controlling nerves.

Voice Training

This consultation covered how to: - Improve your vocal image - Create a favourable impression - Develop a commanding voice - Create.

Certicate Iv In Training And Assessment

http://mrwed.edu.au/

Time Management

http://www.eaglesalestraining.com.au/time-management

Personal Success

http://www.eaglesalestraining.com.au/personal-development

Certificate Iv In Small Business Management

The Training course covered: - Research of business opportunities - Establishing business and legal requirements - Undertaking financial.