Melina Kellam

Melina Kellam Email and Phone Number

Product Engagement Manager at foundU: The single, all-in-one workforce management platform. @ foundU
milton, queensland, australia
Melina Kellam's Location
Greater Brisbane Area, Australia
Melina Kellam's Contact Details

Melina Kellam personal email

n/a

Melina Kellam phone numbers

About Melina Kellam

I am passionate about helping customers and businesses succeed through training and engagement on SaaS products I genuinely believe get results. I’ve trained thousands of customers from tailored face to face, to online training globally, with consistently great feedback from customers. On the other end, I'm also passionate about building a customer centric product through sharing customer feedback and experience with product development. My experience includes:- Training content development- SaaS product training- Product demos- Account management / client relationships- Email marketing- In-app marketing- Mobile marketing- Email marketing automation- Customer lifecycle marketing and automation- Online community management- Community engagement- Managing customer feedback - Building advocates- Customer/User research for UX & product development- Beta testing- Video production- Automating registration and comms process for online training- Competitor research- Gathering feedback from ideal customers / personas- Building marketing automation for the customer lifecycle- Knowledge of learning management systems (LMS)- Presentation development and delivery- Working with marketing, product development, partner channel, and customer success teams.

Melina Kellam's Current Company Details
foundU

Foundu

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Product Engagement Manager at foundU: The single, all-in-one workforce management platform.
milton, queensland, australia
Website:
foundu.com.au
Employees:
57
Melina Kellam Work Experience Details
  • Foundu
    Product Marketing Manager
    Foundu Sep 2024 - Present
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  • Foundu
    Product Engagement Manager
    Foundu Jun 2021 - Oct 2024
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  • Foundu
    Training & Engagement Manager
    Foundu Aug 2017 - Jun 2021
    Brisbane, Australia
    foundU streamlines and automates the everyday processes of managing your workforce through a true all-in-one platform. Our software looks after every stage of your employee lifeycycle from recruitment & onboarding, rostering, tracking and approving attendance all the way through the payroll and reporting.
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  • Vision6
    Head Of Training & Community
    Vision6 2015 - Aug 2017
    Vision6 empowers businesses to succeed through email, sms and marketing automation.As Head of Training & Community, I help customers get more from their email marketing and maximise building customer advocacy. The role contributes to helping customers discover and realise value in the product, leading to improved new customer on-boarding and deeper customer adoption of Vision6 existing customers.Responsibilities:- SaaS product trainer- Online training content strategy (live and on-demand)- Deliver online training and webinars- Present product demonstrations and capabilities- Recording, editing and distributing on demand videos- Manage training discovery, registration process and distribution- Manage online community engagement and feedback- Provide customer feedback, research and knowledge of client use to product development- Build and manage certification programs Achievements:- Conducted over 1000 online training sessions with businesses globally (from product demos to deep level training on SaaS product)- Continually high satisfaction ratings and testimonials from training attendees- Increase in customer retention and usage- Developed 14 online training modules to cater to all levels, industries and customer types- Regular guest speaker on Email Marketing for ADMA Digital Marketing Certification Course- Regular Queensland Government trainer
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  • Vision6
    Customer Research & Training Manager
    Vision6 Dec 2013 - 2015
    During my time as training manager I was able to automate and scale training to a level that allowed me to also become a Customer Researcher working closely with the Product Design Team. Through customer training and research I was able to provide a unique insight into our product & our customers to the Product Design Team on how our customers use the product. This feedback helped drive the design of the product to create a better experience for users. Responsibilities:* Same as below for training related responsibilities +* Manage process for collecting customer feedback* Reporting on feedback and research to product development, UX and design* Building use cases* Conducting customer interviews* Conducting user testing
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  • Vision6
    Training Manager
    Vision6 2007 - 2013
    As the Training Manager I transformed one-one, face to face training into global live online training, webinars and on-demand online videos. I was responsible for developing the content and conducting the sessions to cater for different levels and customer types; building an automated online registration and communication process; editing and distributing videos; and the discovery and promotion of training and educational resources.Responsibilities:* Conducting face to face and online training * Transforming face to face training to live online training* Developing and conducting webinars* Developing automated online registration processes for training* Developing online training videosAchievements:* Conducted over 600 online training sessions* Developed over 80 online tutorial videos* Scaled training from local-one to one to global-24/7 access
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  • Vision6
    Customer Support Manager
    Vision6 Sep 2005 - 2007
    Brisbane, Australia
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  • Vision6
    Sales & Support Consultant
    Vision6 Mar 2005 - Aug 2005
    Brisbane, Australia
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  • Property Shots
    Founder
    Property Shots 2003 - 2005
    Brisbane
    Email marketing services for the Real Estate industry. Services included:* Real estate photography* Email marketing campaign set up and database management* Email brochure designs* Interactive floorplans

Melina Kellam Skills

Online Training Webinars Classroom Training Email Marketing Project Coordination Relationship Management People Skills Business Networking Training Training Delivery Classroom E Learning Performance Management Business Planning Management Program Management Blended Learning Online Marketing Employee Training Sales Leadership Customer Insight Customer Experience Lead Generation Marketing Communications Digital Marketing Marketing Strategy Community Management Social Media Marketing Online Advertising Community Engagement Social Media Marketing Corporate Training

Melina Kellam Education Details

Frequently Asked Questions about Melina Kellam

What company does Melina Kellam work for?

Melina Kellam works for Foundu

What is Melina Kellam's role at the current company?

Melina Kellam's current role is Product Engagement Manager at foundU: The single, all-in-one workforce management platform..

What is Melina Kellam's email address?

Melina Kellam's email address is mk****@****.com.au

What is Melina Kellam's direct phone number?

Melina Kellam's direct phone number is (042)-588*****

What schools did Melina Kellam attend?

Melina Kellam attended Queensland University Of Technology, Aim Education & Training, Australian Institute Of Management, Changing Tools - Public Speaking Specialists, Speak Out Speak Easy, Mrwed Training & Assessment, Eagle Sales Training, Eagle Sales Training, New Enterprise Incentive Scheme (Neis).

What skills is Melina Kellam known for?

Melina Kellam has skills like Online Training, Webinars, Classroom Training, Email Marketing, Project Coordination, Relationship Management, People Skills, Business Networking, Training, Training Delivery, Classroom, E Learning.

Who are Melina Kellam's colleagues?

Melina Kellam's colleagues are April Rose M., Evan Miceli, Carla Woodruff, Anoop Chirakkal, Nicolas P., Aditi Garala, Eleni Laoudikos.

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