Melina Phillips Email & Phone Number

Great River, NY, US

Tampa, Florida, US

• Validating suspicious events and incidents using open-source and proprietary intelligence gathering tools.
• Documenting, and managing incident cases in Demisto and ServiceNow.
• Performing event correlation using data gathered from various sources.
• Notifying assigned customers of security incidents with remediation strategies.
• Interfacing with customers to provide investigatory support until systems are back to normal.
• Performing incident response in client environments.

Dallas, TX, US

• Investigating incidents and during threat hunting activities.
• Performing event correlation using data gathered from various sources.
• Analyzing and receiving network alerts from various sources and determining possible causes of such alerts.
• Providing timely detection, identification, and alerting of possible intrusions, misuse and anomalous activities to differentiate these incidents and events from benign activities.
• Providing mentorship and guidance to junior analysts and contributing to the creation of training material and processes.

Dallas, TX, US

• Monitoring multiple security technologies using the Security Information and Event Management (SIEM) as well as other Security Applications to detect IT security incidents.
• Following detailed operational processes and procedures to appropriately analyze, escalate, and assist in remediation of critical information security incidents.
• Advising on defining and implementing overall security strategy, policies, and procedures.
• Creating incident metrics reports.
• Carrying out and evaluating investigative work regarding potential threats

Miami, Florida, US

• Providing end users support for issues escalated from the Level 1 technicians or assigned electronically.
• Serving as a liaison between the Information Security Department and the Service Desk.
• Assisting the Information Security department with tasks that require tracking of documentation and identifying potential risk from a technical perspective.
• Working with the Windows Engineering team to provide reports and updating existing documentation pertaining patching status.

• Attaining and growing competency in appropriate knowledge and skills.
• Resolving issues efficiently while providing a superior customer service experience.
• Supporting end users in a large variety of issues including PC and Apple hardware, software, e-mail, internet and network connectivity, authentication, and proprietary systems.
• Responding to customers via multiple channels including telephone, e-mail, web, and chat.