Melina Triantos Email & Phone Number

Orange County, California, United States

Huntington Beach, California

• Managed relationships with clients and internal teams through email, video and phone conferencing to solve problems, explain products and discuss implementation schedules of new features.• Analyzed client’s issues, proactively provided solutions where possible and acted as a liaison between the client and our software development teams.• Trained the client’s account specialists and loan officers on how to use the software platform.• Documented technical requirements, schedules and client interactions to improve software platforms and ensure client satisfaction and retention.• QA tested software, conducted quality assurance and validation for technical feasibility of product launches.• Responsible for sending out release notes and important software updates to all clients.• Attended mortgage industry events and worked the company's booth to assist the sales team with acquiring new clients.

Orange County, California Area

• Educated and excited guests on Tesla’s vehicles and solar products by answering questions and providing a tailored experience based upon their interests and agenda.• Helped Tesla maintain a healthy sales pipeline by collecting customer data and scheduling test drives for individuals who exhibit purchase intent or potential. • Ranked #2 in the country in Q4 for generating the most test drives and influencing orders of new vehicles.• Helped customers place their orders in store, explaining tax incentives and benefits of going electric.• Answered all inbound calls, assisting with sales, contracts and delivery related inquiries.• Hosted orientations for new Tesla owners; educating them on how to navigate all the features of their new vehicle and assisted in setting up the software and hardware associated with their car.

Oakland, California

• Assisted in all facets associated with setting up data insights for artists and record labels.• Helped independent artists with the submission process and reported issues with music metadata.• Reviewed indie music submissions for the curation team.• Created monthly reports for trend analysis of newly launched services and features.• Assisted in process refinement and developed documentation for common processes for both support staff and end users.

Oakland, Ca

• Provided first-line assistance in response to Pandora listener emails (troubleshooting, account support, company policies, billing issues).• Communicated cross-functionally to report issues and externalize procedures (bug reports, host ride-alongs, curation issues, ad complaints).• Expert in IP related inquires, liaison with network operations and granted access for foreign investors.• Mentored and assisted new hires on all the platforms that need troubleshooting (web, mobile devices, consumer electronics).• Reviewed quality scores of support team to find gaps in service protocols, improve training and boost service levels.

San Francisco Bay Area

• Managed the logistics of 30-50 content syndication and webinar campaigns for Fortune 500 and 1000 clients.• Handled contracts for high profile tech clients ensuring deadlines were met and requirements were fulfilled at a high standard.• Acted as a liaison between account management, product marketing and engineering to accommodate requests and resolve technical issues.• Quickly learned multiple content management systems (CMS) to publish and modify on-line media content (whitepapers, webinars and podcasts).• Set up meetings with sales and account management to discuss client feedback, renewal propositions, and campaign statistics.

• Analyzed and delivered sales leads for high profile clients like; SAP, Microsoft, IBM, Salesforce, Cisco, Avaya, and Citrix.• Passed 3,061 highly qualified leads in 2011 generating $341,141 in revenue for the company.• Set personal record in February 2012, generating $50,000 in revenue and finishing first place out of 25 analysts.• Gave PowerPoint presentations to keep team updated on emerging technologies in IT space.• Was put in charge to manage CRM vertical, interviewed candidates and assisted in training of new hires.

San Francisco Bay Area

-Responsible for helping run the soccer and volleyball intramural programs for approximately 5,000 students.-Developed marketing campaigns to heighten student participation and strengthen campus unity.-Worked as a management intern for the creation of a recreation and wellness facility on campus.-Helped develop a workforce plan relating to future hiring and development.-Gained proficiency in the field of planning and forecasting.