Melinda Brooks

Melinda Brooks Email and Phone Number

Business Process Manager Senior at FIS @ FIS
jacksonville, florida, united states
Melinda Brooks's Location
Ashland, Alabama, United States, United States
Melinda Brooks's Contact Details

Melinda Brooks personal email

n/a
About Melinda Brooks

A detail oriented, transformational leader with over 30 years in retirement plan administration, software design, testing and system support. Major strengths include business process improvement and mentoring fellow employees to be the best they can be.

Melinda Brooks's Current Company Details
FIS

Fis

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Business Process Manager Senior at FIS
jacksonville, florida, united states
Website:
fisglobal.com
Employees:
39764
Melinda Brooks Work Experience Details
  • Fis
    Business Process Manager Senior
    Fis Apr 2022 - Present
    Birmingham, Alabama, United States
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  • Fis
    Business Process Manager
    Fis Mar 2019 - Apr 2022
    Birmingham, Alabama
    Lead the Corrections Processing and Fund Management teams providing support for two large BPaaS clients. Focus on automation of repetitive processes to allow for more work to be done with existing staff. Mentor staff to establish strong team members who are ready to take the next step up when needed. Work alongside the offshore team mirroring processes across locations to allow our work to be done even if a crisis arises in one location.
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  • Fis
    Business Process Analyst Iv
    Fis Dec 2015 - Mar 2019
    Birmingham, Alabama Area
    Design and utilize system architecture for efficient processing of global fund changes in the Omni Plus system moving millions of dollars seamlessly overnight. Build detailed processing guides used by account administrators. Mentor fellow employees to build experience within the team. Process participant account corrections. Write requirements for programs needed for processing account updates. Perform system testing for client implementations and new software installations. Work with development to design, test and implement a process for calculating gains and losses to participant accounts due to correction processing,
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  • Sungard
    Account Administrator Iii, Bpo Client Management
    Sungard May 2013 - Dec 2015
    Write administration procedure guides used by account administrators to process retirement plan tasks in the Omni Plus system. Process transfers for QDRO alternate payees and death account beneficiaries. Add plan funds and sources. Process fund eliminations. Prepare work plans for processing retirement participant account corrections. Process complex participant account corrections. Facilitate weekly customer calls to discuss processing issues. Work with developers to test functionality for a system upgrade. Utilize EXP AG workflow system to manage tasks.
  • Sungard
    Senior Business Analyst, Asp Business Operations
    Sungard Jan 2010 - May 2013
    Birmingham, Alabama Area
    Gather information around customer outages, including root cause, duration, impact, resolution, and future preventative measures. Prepare Incident Reports. Monitor daily outages to ensure accurate tracking of uptime for customer systems. Review and correct monthly reports that are provided to customers. Use Hewlett Packard’s Business Availability Center to set up service level agreements and configure reporting. Use Sitescope monitoring software to setup monitors on customer servers and applications to alert technicians of downtime as it occurs and enable quick restoration of service. Pull information from telecom invoices and prepare a monthly breakdown of telecom charges to be billed to customers. Work with employees needing access, network technicians, ASP management, and SunGard Security to implement access rules to allow necessary access into the business applications. Track and perform periodic audits of access to ensure that access is only granted to employees who need it. Work with a major customer and management to review and improve the contractual service level agreements.
  • Sungard
    Senior Business Analyst, Asp Implementation Team
    Sungard Oct 2005 - Jan 2010
    Complete quality assurance testing for a major client's custom web. Communicate details of web releases to the client. Track issues found in user acceptance testing. Work with development to resolve issues, documenting the failure and expected results.
  • Southtrust Asset Management Company
    Vice President, Compliance Manager
    Southtrust Asset Management Company Mar 1996 - Jun 2005
    Managed a remote office of SouthTrust Asset Management company. Managed the year-end census remittance and regulatory testing team. Processed regulatory testing for qualified retirement plans, including ADP/ACP testing, Coverage, Top Heavy, and 415 Testing. Calculated and allocated employer contributions and reallocated participant forfeitures. Utilized Excel for data balancing and verification of employer contribution calculations. Attended meetings with clients to explain processing issues and regulations. Trained team members.
  • Russell Athletic
    Programmer Analyst I
    Russell Athletic May 1995 - Mar 1996
    Programmed a cost accounting system to be used for tracking cloth inventory. Utilized COBOL II, DB2 tables, and CICS.
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  • Southtrust Bank
    Supervisor Daily Recordkeeping
    Southtrust Bank Sep 1994 - May 1995
    Developed procedures for processing daily valued retirement plan accounts, which created a foundation for the new daily team and increased the efficiency of work produced. Trained and managed three employees. Processed account transactions, daily account reconciliations, participant statements, and employer reports for assigned accounts.
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  • Godwins Booke & Dickenson
    Conversion Specialist
    Godwins Booke & Dickenson Nov 1993 - Aug 1994
    Managed the conversion of Defined Contribution retirement plans into the daily recordkeeping system. Communicated with the client to develop processing procedures and prepare the plan document. Met with the team assigned to the account to review all processing procedures and documentation.
  • Booke & Company
    Technical Analyst
    Booke & Company Jun 1988 - Nov 1993
    Processed balance forward plan allocations, participant statements, employer reports and account reconciliations for assigned Defined Contribution retirement plans. Communicated with the client to resolve data issues. Converted new business into Booke & Company's proprietary Defined Contribution system.

Melinda Brooks Skills

Business Analysis Software Documentation Requirements Analysis Testing Sdlc Access Requirements Gathering Process Improvement Software Project Management Business Requirements Crm Management Quality Assurance User Acceptance Testing Quality Center Vendor Management Software Development Life Cycle Business Process Improvement Data Analysis System Testing Mentoring Standard Operating Procedure Employee Training Client Services

Melinda Brooks Education Details

Frequently Asked Questions about Melinda Brooks

What company does Melinda Brooks work for?

Melinda Brooks works for Fis

What is Melinda Brooks's role at the current company?

Melinda Brooks's current role is Business Process Manager Senior at FIS.

What is Melinda Brooks's email address?

Melinda Brooks's email address is mb****@****ter.net

What schools did Melinda Brooks attend?

Melinda Brooks attended Auburn University At Montgomery, Alexander City State Junior College.

What skills is Melinda Brooks known for?

Melinda Brooks has skills like Business Analysis, Software Documentation, Requirements Analysis, Testing, Sdlc, Access, Requirements Gathering, Process Improvement, Software Project Management, Business Requirements, Crm, Management.

Who are Melinda Brooks's colleagues?

Melinda Brooks's colleagues are Omar Ramos, Michał Bartosiak, Timothy Weinand, Jagadheeshwaran Jeyavel, Leo Lee, Chun Chuan Lim, Bheemarao Deshpande.

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