Melinda Goodwin Email and Phone Number

- Provide leadership and guidance to the childcare staff.- Create and maintain a strong team culture.- Recruit, hire, and train qualified childcare staff.- Conduct performance reviews and provide ongoing feedback.- Develop and implement age-appropriate curriculum plans.- Maintain open and effective communication with parents to address parent concerns and provide timely updates on child development.- Ensure compliance with all state and federal licensing regulations.- Maintain accurate records and documentation.- Conduct regular safety inspections and implement safety protocols.- Implement cost-effective strategies to maintain operational efficiency.- Develop and implement marketing strategies to attract new families.- Manage enrollment processes and maintain enrollment records.

Management and Administration:- Oversee the overall operations of the daycare center- Ensure compliance with local regulations and licensing requirements- Manage financial aspects, including budgeting, payroll, and billing- Hire, train, and supervise staff- Develop and implement policies and procedures for the daycareChild Care:-Create a safe, nurturing, and stimulating environment for children- Provide age-appropriate activities and educational programs- Monitor children's well-being and development- Communicate regularly with parents about their children's progressStaff Management:- Recruit, interview, and select qualified staff- Train and mentor staff on childcare best practices- Evaluate staff performance and provide feedback- Maintain a positive and supportive work environmentParent Communication:- Establish and maintain open communication with parents- Keep parents informed about their children's activities and progress- Address parents' concerns and questions promptly and effectively-Organize parent-teacher conferences and eventsHealth and Safety:- Ensure the daycare center meets health and safety standards- Maintain a clean and hygienic environment- Develop and implement emergency proceduresMarketing and Outreach:- Develop and implement marketing strategies to attract new families- Build relationships with the local community- Participate in community events and activitiesProfessional Development:- Stay updated on childcare trends and best practices- Attend workshops, seminars, and conferences- Pursue continuing education opportunitiesCompliance and Accreditation:- Ensure the daycare center meets accreditation standards- Undergo regular inspections and evaluations- Maintain accurate records and documentationFinancial Management:- Manage the daycare center's budget and finances- Set tuition fees and collect payments- Pay bills and manage expenses- File taxes and other financial reports

Review all mortgage loans for agency complianceWorking with investors, Ditech Financial partners, internal staff and borrowers to obtain documentation required for insuringCorrecting minor errors within FHA/VA loanFollowing up on document requestsTimely insuring/endorsing of loans through FHA/VASubmitting case binders to FHA/VA for auditing and review upon requestProvide excellent customer service to both internal and external customersReviewing and updating training and actions worksheets to maintain the currency of the documents

Shadow and assist owner and fellow trainers during daily activities: - New client assessments - Tailoring client programs to meet fitness goals within a specified time frame. - Training clients based on individual physical abilities and goals - Maintain the juice bar - Maintain the cleanliness of the gym and gym equipmentTrain clients based on individual physical abilities and goalsLearn about all equipment used in the gym and how a client can safely utilize each.

Conduct site trainings on mProve system and appPrepare weekly reporting for data maintenanceUpdate existing and create new SOP documentsFulfill additional ad hoc requests from sites or as dictated by supervisor

Supports management by screening and interviewing applicants and providing job candidatesDelegate duties amongst retention teamRun weekly and monthly IVRS reports to maintain accurate dataConduct online and phone trainings with sites on new project requirements and expectationsConduct internal retention training with management and team membersMaintain site/patient tracking for various studiesMake follow up calls for site validation and site and patient updatesData entry of patient and site informationPrepare site materials/kits for mailingFulfill additional ad hoc requests from sites or as dictated by supervisor

-Conduct research, collect data, and perform analyses on both new and established patient recruitment markets and their characteristicsForecasting changes in the market environment, including:-Changes in customer receptivity to services-Changes in the needs of customers-Assist with the preparation of general marketing reports and presentations-Help identify, evaluate and recommend new patient recruitment offerings or enhancements to existing offeringsMedia:-Placing ads via print, radio, and TV medium to recruit for new and existing studies.-Analyzing data to determine the best method of recruitment per the study’s requirements-Managing and tracking data using systems excel.-Securing contracts with new and existing vendors-Managing billingEmail:-Creating and sending emails for recruitment and retention purposes using systems such as Exact Target.-Creating and sending emails for recruitment and retention purposes using HTML code-Managing email campaigns and relationships with outside vendors-Tracking the progress of various campaigns-Maintaining the relevancy of department SOPs

Conduct webex and phone trainings with sites on various programs used for tracking and updating patients (ie. Recruitment and Retention Manager)Conduct internal team trainings on system updates (ie. Recruitment Mgr, Retention Mgr., Gemba, etc)Maintain tracking and other administrative duties for various studies (both retention and recruitment)Maintain tracking and other administrative duties for site incentive program. Make follow up calls for site verification/validation process. Fax/Email site verification/validation formsData entry of information gathered and clarified during site verification/validation callsMake calls to study sites and patients for information on site contact, patient status updates and delaysProcess follow-up letters.Prepare site materials/kits and awareness packages for mailingAdditional duties as dictated by supervisor

Answer 100+ incoming phone calls daily from customers while accurately processing orders utilizing order entry skills.Make outbound calls as assigned for specific marketing/sales/business strategy campaigns.Apply required up-selling techniques to effectively satisfy customers' needs and meet departmental and company sales objectives.Maintain departmental performance requirements related to average order size, service success rate (error to order ratio), monitored phone metrics (percentage of time available for customer calls), and criteria contributing to department service level goals.Participate in on-going training and departmental meetings in order to maintain full knowledge of products, policies, and procedures. Maintain appropriate resource materials and competitive information.Document customer comments on product, competitive information, and other critical customer feedback.Promote positive and professional customer service in every customer encounter.Effectively listen to customer complaints and concerns; accurately offer solutions to problems, when necessary.Perform other duties as assigned by Customer Service Management Team.