Melinda H. Email and Phone Number

• Supported the VP Compensation & Benefits as well as provided support for the Corporate Human Resources team. • Point person for the development, implementation and maintenance of the performance management system.• Responsible for accurate and timely completion of benefit plan administration. • Responsible for 401(k) administration which included entering enrollments, bi-weekly funding, enrollment audits, manage loans, corrected errors and plan year audits.• Processed benefit plan enrollments for new hires and status changes such as sending information to associates, conducted corporate new hire benefits orientation, analyzed the ADP system to ensure approved enrollments, followed up with associates for dependent and option life insurance documentation.• Familiar with worker compensation claims, monthly invoice process, and nonqualified deferred compensation plan.• Commuter FSA process manual enrollments and coordinated facilities for KCP NY parking lot paycheck deductions.• Maintained the HRIS as such open enrollment, sick time, year-end compensation, and imported information as needed.• Managed the monthly reports for AP, Payroll to ensure accuracy of PTO & Sick Time, and Turnover.• Provided support both in person and by telephone to answer employee questions related to human resources.• Created new employee personnel files and performed a variety of clerical, administrative and office support duties.• Maintains employee confidence and protects operations by keeping human resources information confidential.

• Respond to and resolve questions from various levels of management including Store Operations, Inventory Control, POS Specialists, Treasury, Finance, IT and Loss Prevention.• Serve as the main point of contact and represent Sales Audit in meetings which involve POS register issues and sales processing procedures.• Analyze all store financials prior to releasing data from Sales Audit to ensure that sales are in the system prior to month-end close. • Launch investigations with Armored Car service and various banks for the recovery of missing deposits.• Train, coach, and hold staff accountable for achieving performance standards.• Reconcile gift cards and make necessary adjustments.• Review and process customer refunds.

• Point person for coordination of activities associated with new store opening(s) operational strategy and execution such as set up new bank accounts, merchant ID numbers for Visa, MasterCard, Discover and American Express.• Worked closely with senior management to ensure corporate initiatives were communicated and executed.• Responsible for store bank accounts, changes, closings, daily cash deposits, reconciliation and retrievals/chargebacks.• Responsible for month-end journal entries and reconciliations of department related general ledger accounts.• Helped identify root cause of issues, implemented methods for resolution and ensured issues were resolved.• Limit risks of loss due to error, fraud, cash theft or technology malfunction.• Complied with company policies, procedures, and regulations.

• Portrayed myself with appropriate representation and integrity of the company and of the brand.• Demonstrated outstanding leadership, customer service and communication skills.• Handled weekly schedule according to payroll policies.• Managed and supervised shipping and receiving.• Trained staff to deliver outstanding customer service. • Reorganized the sales floor to meet company needs.• Motivated sales employees to improve morale, performance, and store revenue.