Melinda Langford Email and Phone Number

Responsible for bringing new customers on board and maintaining current customer relations. Develop new business services solutions to meet customer needs. I work in an inside sales role. Meeting new customers and developing the trust that makes them comfortable working with myself and the TMC family. I work to maintain and grow my pipeline so to achieve my monthly revenue goals. Sharing industry knowledge with the team is something I try to do weekly or as I come across news that is important to our operation. I enjoy learning as much as possible to be a value to TMC.

Responsible for building collaborative relationships and providing customer solutions through an integrated suite of media platforms. I collaborate with local advertising agencies to foster relationships and provide effective customer solutions to drive increased revenue for many local businesses. I am passionate about helping businesses and brands grow. I utilize my marketing expertise to analyze market research, consumer insights and industry trends to create marketing solutions that deliver results.

Fracht FWO, Inc. [8/2016-6/1/2018]Sales ExecutiveSales Executive with Fracht FWO, Inc., South East Region. Responsible for bringing new customers on board and maintaining current customer relations. Develop new business services solutions to meet customer needs. Negotiate rates with agents and provide quotes to customers. Provide real time customer support.

Sales Executive [7/2013 - 8/2016]• Develop account relationships with new customers including regional and national accounts• Create and maintain individualized standard operating procedures to meet specific client needs• Manage communication with operations to ensure time sensitive delivery of product• Customize transportation modes for unique projects including art galleries, oversized loads, and trade shows• Support corporate revenue through payment and collections monitoring• Utilize friendly and professional rapport to provide a trusting, communicative customer support experience • Plan and facilitate customer relations events including annual golf tournament, Christmas party, and open houses• Consistently achieve monthly sales quotasCustomer Service and Operations [9/2010 – 7/2013]• Monitor individual shipments for clients and assist with their daily logistics needs• Deescalate customer concerns and complaints through listening, empathizing, and providing an agreeable solution • Ensure on time deliveries and accurate rating including cartage standards and tariff rules• Coordinate and maintain all Atlanta controlled ILS shipments • Arrange and schedule home delivery for white-glove service and over-sized product • Utilize cooperative multi-department training to support customer service, audits, accounts payable and policies

• Motivate and inspire employees to achieve company standards• Monitor and support staff achievement in sales and other company standards• Utilize positive, constructive feedback in staff development• Provide clear expectations aligned with accountability measures• Train employees consistently in product knowledge and sales methods• Plan and coordinate specialized sales events• Maintained top ten percent in personal sales performance; met all company standards (six for six)• Manage repair sales department by maintaining timeliness, quality control, and margins• Create staff schedule while accommodating individual needs when possible

• Designer and developer of automated rotable shipping and reporting system including beta- testing and refinement• Coordinate expectations with software coding team and designers to meet product needs and release dates• Train Customer Service and the Sales team in product knowledge, benefits, and problem solving• Negotiate Express and LTL carrier contracts • Critically analyze domestic and international carrier compliance requirements to align with the shipping system • Analyze and align new customer system needs prior to system installation• Develop internal logistics policies and guidelines

Senior Manager, Turner Express and Mailing Services • Evaluate and create better economy within shipping department to save an average of $4.5 million/year • Design programs and systems for departments to maximize utility including internal automation programs for inbound and outbound operations• Train and lead effective logistic practices through hands-on team development • Support and brake-down annual corporate goals into achievable department and individual goals• Create staff rapport and synergy via clear expectations, feedback, and team building• Development internal company-wide relationships to support projects including movie releases, breaking news, press kits, trade shows, and related franchise events • Maintain current knowledge of policy changes in order to execute internal compliance actions• Ensure safe workplace procedures are supported including providing annual X-ray and explosive recognition training and certification to the staff and security • Support corporate saving by negotiating and auditing all express, courier and freight rates and invoices• Coordinate and manage daily logistics and mail operation for 5 Atlanta Tuner Broadcasting facilities o Managed team of 5 supervisors and 31 staff members in Atlanta locations o Prepared, monitored, and forecasted annual budgets averaging $2 million/year o Development team member of Turner Properties Emergency Contingency Action Plan• General management shipping and procurement consultant for other Turner Broadcasting facilities including: Chicago, Los Angeles, Washington D.C., Miami and New York o Analyze and advise compliance of Turner Broadcasting procedures o Recommend actions for efficiency, economy, and security • Deployment specialist of the Emergency Contingency Action Plan to support CNN breaking news

• Contracted to Airborne Express in Georgia and Alabama. • Facilitate fleet of 120 vehicles and 128 employees• Process weekly payroll, federal and states withholding deposits• Direct the safety and defensive driver training program• Manage route development and vehicle audits