Lead Customer Service Representative for Financial Services Center. Student Account Auditor, responsible for undistributed funds and stale credit reconciliation.Primary front line reception and customer service. Data Warehouse reports; makes necessary adjustments to students' accounts. Promissory notes, purge requests, and write offs of sundry debt. Responsible for Tuition Deferred Payment Plan (TDPP); quarterly reconciliation of general ledger balance sheet. Administration, daily reconciliation of electronic funds transfer (EFT) and Accounts Payable (AP) check refunding; processes authorizations. Reconciliation lost checks, stop payments, redraws and stale dated checks. Records collection, maintenance and archival. Analyze, correct account information; applying/removing holds to accounts, applying re-credits and fees. Represent Student Business Services at University-sponsored events.

: Oversite of two separate housing offices as primary front line reception/customer service. Hired, trained supervised 2-4 student staff. Develop and implemented Operations Procedures and practical manuals and trained staff on procedures. Access Coordinator / Key Custodian: Audit 197 units and 25 facilities worth of brass keys. Created and maintains an online system to track keys issued to employees and manage yearly audits. Responsible for management of Electronic Key Card Systems, Onity and Omni Lock. Primary liaison for residents with Repairs and Maintenance Department. Project Management, travel expenses, reimbursements.

Navigating and interpreting complex policies and procedures in the legal and court systems. Volunteer Recruitment, training, supervision, evaluation, conflict resolution & termination. Grant proposal preparation, donor contributions and grant/contract administration and collaboration with other local non-profits, schools and law enforcement agencies. Liaison for administration office with facility maintenance, outside contractors and donors. Organized & managed large scale fundraising & social justice awareness events. Certified California Domestic Violence Advocate. Website maintenance, media communications and newsletters.