Melinda Murphy Email & Phone Number

Bentonville, Arkansas, United States

Bentonville, Arkansas, United States

Walmart Team

Bentonville, Arkansas, United States

Maintained relationship with Fleetflo partners, third party adviser overseeing licensing and registration on trucks/trailers for private fleet. Supported three direct reports responsible for trailer rental, accidents, storage trailers, capital and expense invoices, ComData checks, journal entries, and asset moves. Managed quarterly reporting. • Achieved high volume daily business resolutions by leading a cross functional team to support customers with excellence in service. • Created automated process that resulted in the elimination of the manual storage trailer process which achieved real-time visibility for the field support team.

Bentonville, Arkansas

Directed key operation areas including planning and executing transportation need for company, Sam’s, and private fleet operations during seasonal/peak flows, special events, and contingency operations. Audited loads tendered by coordinators for optimal carrier selection and cost. Coached coordinators seeking out effective use of third party equipment. Validated, audited, and approved weekly invoicing identifying cost avoidance and accuracy. Led hiring, mentoring, and developing of five to seven direct reports. Initiated automation to improve operational effectiveness for fleet. Managed carrier level of service and performance metrics on weekly basis ensuring carrier compliance and accountability. • Developed and implemented a new web-based dispatch system that produced metric based reporting and established benchmarks for key performance indicators. This innovative new system created real time dispatching and visibility to the carriers along with the internal and external customers. • Created automated manual invoice process that resulted in an increased productivity for direct reports and improved the payment wait time for the Walmart carriers.

Bentonville, Arkansas

Supervised team focused on mitigating and validating all carrier driver detention focused on improving carrier utilization at suppliers, stores, SAM'S Clubs, and .com facilities. Established rapport and guidelines for carriers/suppliers. Oversaw escalated and difficult issues with internal and external customers. Supported team of nine to eleven hourly associates. Led hiring, mentoring, and development of all associates on team. Resolved disputes, determined root cause, and assessed financial punitive actions. Implemented Global Transportation System (GTS) for improvements and enhancements for detention and equipment processes.

Bentonville, Arkansas

Provided quality level of service (LOS) including scheduling, pick-up, and delivery of freight including inbound and outbound company stores and Sam’s distribution centers and vendors. Coordinated and managed drivers work schedules providing accurate dispatching; projecting distance, mileage, and arrival and departure times based on driver’s availability and work type. Assisted drivers and dispatched offices and vendors with customer service issues utilizing multi-tasking. Detailed research and analysis.

Batesville, Arkansas