• Effectively managed inventory level and forecasted demand in the travel retail sector• Provided proactive and personalized customer service, which led to a 20% increase in sales

• Executed six marketing campaigns, which exceeded the key performance indicators by at least 40%• Assisted with campaign brief, pitch decks, and mood boards, which reduced campaign’s lead time• Created compelling marketing collaterals and content for Kobe’s social media platforms

• Proficiently operated point-of-sales system, which resulted in increased workflow efficiency • Provided proactive and personalized customer service, which led to a 15% increase in sales

• Prepared daily synopsis reports on associated merchants, which minimized potential discrepancies• Expedited in merchant refunding and voucher reward redemption, which reduced client’s waiting period• Designed posters for interdepartmental monthly activities, which led to participation of all departments