Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.Coached employees through day-to-day work and complex problems.Prepared reports to assist business leaders with key decision making and strategic operational planning.Standardized office structures and processes to promote collaboration and increased performance.Utilized client and staff feedback to maintain customer partnerships and increase revenue.Monitored front areas so that questions could be promptly addressed.Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Conducted orientation sessions and organized on-the-job training for new hires.Trained new hires to perform cross-training exercises with experienced workers.Communicated all learning and performance objectives, schedules and training assessments to upper management.Led daily, weekly and monthly coaching, counseling and feedback sessions.Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.Implemented new learning strategies depending upon employees' skill levels.Managed new employee orientation training process for all new hires covering several offices in Rhode Island, Connecticut, and Massachusetts.

Trained nurses and employees and fostered growth through consistent hands-on learning.Coached recently hired employees on company guidelines, conduct and practices.Established rapport and relationships with patients and external partners to cross-train and support medical staff.Upheld confidentiality requirements and regulatory compliance guidelines.Worked with patients to schedule tests and procedures.Educated patients by explaining preparation instructions for upcoming procedures and tests.Completed documentation of care, hospital actions and patient activities.Resolved problems with areas such as communication and billing that could negatively impact services.