Melinda Thomas Email and Phone Number

As Corporate Services Manager I manage new and existing business relationships, sales enquiries/quotes/tenders, marketing and corporate hospitality.Key responsibilities: • New business development and expansion of building services within the organisation.• Maintaining knowledge of day to day market developments and assessing the opportunities.• Identifying, evaluating, and acquiring new business.• Serving as a business contact for customers to ensure customer satisfaction and retention.• Developing and establishing strategies to drive the company's services into appropriate market segments.• Maintaining the existing client service which generally includes both large corporate and private accounts.

Establishment of Mink Settlement Services in 2009 and responsible for the strategic direction of the company.• Manages the day-to-day office operations, while building relationships with real estate agents, bankers and key business stakeholders.• Reconciling business trust accounts.• Oversees the company’s marketing campaigns, and serves as the initial point of contact for all prospective clients.• Resolves conflicts between parties, provides solutions, and prepares quotes and invoicing for services rendered.• Successfully operated the business for 10+ years by providing quality service and excellent client communication.• Established a professional image for Mink Settlement Services.

Responsible for managing and administering the service delivery and business of BankWest Conveyancing within Western Australia.• Supervised all daily operations, worked to meet monthly targets within budget, and processed casual pays.• Created quarterly performance reviews, end-of-month reporting requirements, and a small conveyancing portfolio.• Led staff development programs, completed conveyancing training, and provided technical advice and feedback.• Built relations with internal and external stakeholders, and remained conversant with industry and legislative changes.• Effectively managed a large team of 21 direct reports, and achieved people satisfaction in multiple survey targets.• Received several internal awards for customer service.

Specialising in property law and more specifically the paperwork and processes involved in buying and selling residential and commercial property within Western Australia.