Melinda Barton Email & Phone Number

Göteborg, Comté De Vastra Gotaland, Suède

Provides internal knowledge base, and offers training and project technical support to the company’s users (patients, clinics, partners)..

Gamlestaden Goteborg

-In charge of Customer escalations and Customer retention-Being innovative in order to improve our work system and efficiency with customers.-Fraud investigation, detection and prevention-Providing training to new employee-Foster, follow up and maintain relationships with customers to improve our retention rate-In charge of updating and translating the NA-KD online site for the French and UK market-Maintain updated knowledge of all company products in order to provide… Show more -In charge of Customer escalations and Customer retention-Being innovative in order to improve our work system and efficiency with customers.-Fraud investigation, detection and prevention-Providing training to new employee-Foster, follow up and maintain relationships with customers to improve our retention rate-In charge of updating and translating the NA-KD online site for the French and UK market-Maintain updated knowledge of all company products in order to provide adequate answers to customers-Make product suggestions to meet the customer’s specific needs-Obtain necessary information from customers to adequately follow up-Collect and record customer feedback and information, and share with appropriate departments and team members.Achievements: Best Customer satisfaction NA-KD award 2017 Show less

Ecully, Lyon France

I was in charge of the recruitment and marketing fonction for the business of innovation-entrepreneurship cluster such as I.D.E.A, Global Entrepreneurship program, M.S Management Technology and Innovation M.S Entrepreneurship.Follow individually the recruitment of students for the graduate programs French and International market.Attending events and fairs in France and Internationally.Participation in promotional activities in coordination with the marketing… Show more I was in charge of the recruitment and marketing fonction for the business of innovation-entrepreneurship cluster such as I.D.E.A, Global Entrepreneurship program, M.S Management Technology and Innovation M.S Entrepreneurship.Follow individually the recruitment of students for the graduate programs French and International market.Attending events and fairs in France and Internationally.Participation in promotional activities in coordination with the marketing department.Answering all inquiries and following all the students during all the process of application, enrollment,and on campus.Schedule interviews with future students on campus/skypeTo establish statistical evaluations and highlight the potential risks or improvements on my programs.Introduce and execute promotional actions in coordination with other departments.Working with students, alumni to showcase learning experience and career output.Take part to the monthly and annually department report.Achievments: 2016 I exceeded my targets for IDEA and M.S programs. Show less

Ballincollig, Cork

The GBS Revenue Operations Analyst is the primary contact for Field Sales, Operations, Finance and Manufacturing. Review, manage, and report all sales orders within assigned area. Provide support of other GBS Revenue Operations personnel, as well as product,system training for external groups. Attend all necessary meetings for related products and reviews,approves required documents necessary to meet revenue recognition guidelines. Audits performed on the quotes from… Show more The GBS Revenue Operations Analyst is the primary contact for Field Sales, Operations, Finance and Manufacturing. Review, manage, and report all sales orders within assigned area. Provide support of other GBS Revenue Operations personnel, as well as product,system training for external groups. Attend all necessary meetings for related products and reviews,approves required documents necessary to meet revenue recognition guidelines. Audits performed on the quotes from Manila.French translation provided to ManilaAchievements: EMC Excellence Award 2014 Show less

Lavitts Quay, Cork

Providing customer service to most challenging Apple customers on non-technical issues regarding warranty, replacement, repair, exchange, refund and other logistical issues in efficient and timely manner and within Apple guidelines.Respond to customer’s issues raised by telephone within the timescales defined, ensuring at all times that all customers are handled within the framework of Apple Policy and Procedures Documentation.Ensure I find the right solution for customers in most… Show more Providing customer service to most challenging Apple customers on non-technical issues regarding warranty, replacement, repair, exchange, refund and other logistical issues in efficient and timely manner and within Apple guidelines.Respond to customer’s issues raised by telephone within the timescales defined, ensuring at all times that all customers are handled within the framework of Apple Policy and Procedures Documentation.Ensure I find the right solution for customers in most difficult cases using creative thinking and negociation to bring customers satisfaction.Achievements:Numerous highest CSAT winnings per weekly-monthly (customer satisfaction ratings). Show less

Saint Priest, Lyon

Providing administrative support to the head of the Technical department, Organising special events, travel arrangements, corporate agendas and itineraries.Answering telephones, and direct calls efficiently or take accurate messages where appropriateRespond to inquiries from future customersReconcile expenses and general administrative duties using SAPI was required to manage incoming calls from customers based in locations such as Germany and England.

Hnd Equivalent In France - Business And Technical, Business Administration And Management, General

Licence 1 De Llce Anglais, English Language And Literature/Letters

Baccalaureat Litteraire