Research & Analysis : Collecting, reviewing, and evaluating customer histories and financial data  Ensuring that customers qualify for specific programs, determining their budgetary restraints and capabilities, and assisting them with implementing short- and long-term financial solutions  Setting up accounts and trusts, processing claims, identifying recovery checks, and recognizing fraud Compliance : Ensuring diligent application of company and industry policies and procedures to work products and processes  Ensuring strict compliance to federal and state mandates/guidelines regarding safety, confidentiality, fraud, and so on.Communication : Interviewing customers to gather information to help determine repair issues Serving as liaison between members and boards, customers and caseworkers, technicians, sales associates, insurance companies, and others—clarifying and resolving issues, procedures, coverages and costs; ensuring proper services Developing detailed, written reportsCustomer Support : Providing customer support and serving as liaison between customers and agents, insurance companies, and providers—distributing and clarifying policy information; answering questions about benefits (dental, medical, prescription, and life insurance)  Ensuring exemplary customer satisfaction through accurate sales and service quotes, transparency in interactions, and effective resolutions