As General Manager–Schools, I was responsible for sales, marketing, business development, customer experience and content/PD delivery across K–12. I reported to the Regional Director, and sat on the senior management team whilst heading up a team of 45. My priorities were to drive growth, recruit industry-best talent, and focus the remit: great customer experience + great content = great results. I created each functional area as a Centre of Excellence delivering benchmark outputs and services. I elevated the CX agenda and partnered with a consultancy to help integrate CX as a business discipline and driver in Macmillan’s overall growth strategy. Locating business development opportunities and co-publishing ventures to service export and domestic opportunities were a key focus. Create vision and provide leadership: clear, consistent, focused Create and implement business strategies that deliver commercial success  Lead the sales, marketing, customer experience, publishing and editorial teams Drive growth and deliver budget – top and bottom line in a negative market Source and nurture exceptional talent to create winning teams Devise portfolio strategy and produce market-leading content solutions Deliver exceptional customer experience that retains and gains business Drive excellence and innovation throughout the organisation

In mid-2017 I assumed responsibility for marketing along with sales and customer support to provide better alignment and consistency across market-facing touchpoints.Role specifics: Clarified the sales and marketing handshake – defined discrete and complementary functions Distinguished marketing science from marketing creative and ensured the former informed the latter Managed a multidisciplinary team of 33 Oversaw day-to-day marketing activity: digital marketing, print collateral, conferences, PD et al. Instigated a data integrity project, customer and title: gap analyses, structure, conventions, cleansing  Worked with developers on the new MEA website launching early 2018 Introduced the Customer Experience agenda to the business

In 2016 I was headhunted by Macmillan Education to head up K–12 sales and customer support. After several years of underperformance due to poor strategy and weak leadership, the business was severely eroded and dysfunctional. My task was clear and focused: fix K–12 sales strategically and operationally. I restructured, sourced industry-best talent and provided clarity and focus to the new team about priorities and performance expectations.Role specifics: Drove overall sales growth of 4% in 2017 in a market travelling at -1% Created a winning team of sales professionals – salaried and commission agents (25 in total) Managed the customer support team (4) Managed third-party distribution (UBD) in conjunction with team Worked closely with MD and SMT to create and implement business strategy Created clear sales strategy and activity focus Implemented the Consultative Sales Methodology with the sales team Integrated the distribution of Eleanor Curtain Publishing into the business Managed third-party distribution of Primary product into NZ (Edify) Managed third-party distribution of ELT product into ANZ (Bookery) Performed all sales management functions Collaborated closely with colleagues across publishing and marketing

As Secondary Director, my primary responsibility was to lead a commercially successful division through providing quality education content and services. At divisional level I managed the functions of sales, content and marketing; as a member of the Board I was responsible for ensuring that OUPANZ delivered its mission and objectives in a profitable, compliant and ethical manner. I also drove the CX and innovation agendas, managed the Australian National Dictionary Centre and sat on the Learning Field Founding Partners sub-committee.During my appointment, the Secondary Division evolved from being depleted and highly unprofitable and became a significant player in core markets delivering year-on-year growth and excellent bottom line returns. Role specifics: Delivered an annual sales budget and year-on-year growth of 5% (av.) in a static market Led and managed an interdisciplinary team of 30 (sales, marketing, customer experience, publishing, editorial), a large author team and freelance supplier base Implemented customer experience as a business discipline across retention and acquisition functions Drove innovation (operationalised innovation with a focus on products and processes) Led the efficacy initiative (evidence-based impact of OUPANZ’s products and services) Managed communications and liaison: Australian National Dictionary Centre (lexical research and local dictionary production), CAL/Learning Field, curriculum bodies, educators, resellers, key stakeholders Published digital & print resources in key portfolios: commissioning, development, delivery Executed the professional development calendar (educator PD through to large-scale events with keynote speakers such as Sir Bob Geldof, Edward de Bono, Turia Pitt, Anh Do) Managed brand and reputation

• Led the publishing, editorial and marketing teams in ANZ (20 people)• Delivered year-on-year key portfolio growth• Responsible for publishing and marketing strategies, plans and execution • Responsible for content development and delivery• Responsible, in collaboration with sales, for delivery of all budgets• Successfully navigated the acquisition and integration of 3 businesses in ANZ

• Grew portfolio revenues in excess of 10% year-on-year in markets returning 1.5%• Researched, sponsored and commissioned new projects• Created a talent pool of skilled contributors• Optimised workflows to improve efficiencies• Introduced rigorous research and development protocols

• On-time, on-budget quality delivery of all Secondary and Higher Education products• Managed editorial functions across print and digital• Recruited, trained and managed a team of editorial and rights personnel, plus a diverse freelance register• Developed style and process documents to improve overall efficiencies