Melinda Keske Email & Phone Number

Rosemont, Illinois

Presence Health

- Responsible for creating, loading, maintaining and running reports for courses in HealthStream, for both instructor led and computer based training.- Session support for instructor led courses, including faculty and participant communications, ordering print materials, classroom set-up, registration and on-site support.- Manage and maintain SharePoint site, Excel spreadsheets and Microsoft Outlook- Other Admin duties as needed.

St. Charles, Illinois

Responsible for providing virtual delivery support for Virtual Instructor Led events across multiple virtual technologies and tools, including Adobe Connect and Microsoft Lync.-Provided technical support which included overall management and coordination of virtual events, on-air technical support, problem solving and issue resolution in a timely manner.- Provided functional support, which included providing pre/on-air/post moderation support activities for applicable sessions, including moderator setup, faculty preparation, on-air moderation and post session wrap-up activities

St. Charles, Il

- Procure qualified faculty for classroom and virtual training.- Communicate with faculty regarding travel and housing logistics prior to session and maintain communication throughout the session.- Manage and maintain Share Point sites, Learning Management Systems, Microsoft Outlook and Excel spreadsheets.

St. Charles, Il

- Assisted with the planning and delivery of training events for Accenture professionals globally.- Provided faculty and participant communications, managed registrations and logistics.- Requested/Prepared Materials.

Managed on-time delivery of session materials for both internal and external clients with skilled attention to details and logistics.- Assembled materials and created print specifications for over 85% of the company's internal training sessions.- Constructed a tracking procedure for all internal material orders resulting in an order accuracy rate of over 98%.- For an external client, established over 450 course materials on a vendor order site including print specifications.- Created a spreadsheet listing all of the components needed for each course to increase ordering accuracy to over 98%, for same external client.- Implemented process improvements reducing rush charges by 75%.- Completed orders within standard delivery times meeting established Service Level Agreement 100% of the time.- Monitored inventory levels and usage.- Initiated purchase orders and replenishment.- Provided assistance to various internal and external customers to ensure timely delivery of learning assets.

St. Charles

- Created a fast, fun and friendly environment for guests and employees.- Part of team responsible to hire and train over 300 employees as well as set up shelving and merchandise for first Super Target in Illinois.- District Trainer responsible for training other Guest Service Team Leads for stores within District, including Streamwood, Glendale Heights, Warrenville, Algonquin and South Elgin.- Trained and assisted all customer-facing employees; Cashiers, Guest Services, Food Avenue and Cart Attendants. - Assisted Guests with issues or complaints, working to create a win-win solution.- Wrote and presented employee reviews after 90 days, and annually throughout their employment.- Assisted in the training and promoting of four cashiers to lead positions.

St. Charles

- Responsible for second-shift operation for in-house print and warehouse facility.