Melinda Kliman Email & Phone Number

Austin, Texas Area

Austin, Tx

• Analyzed global organizational software needs, identified functional and non-functional business requirements, prototyped and presented a reliable technology solution that fully integrated and collaborated with existing IT systems, technologies and infrastructures resulting in an elegant and cost-effective quality tracking solution. • Designed, developed, published and maintained visually attractive and usable data visualizations as layered web-based dashboards and reports (Business Intelligence) that quickly and clearly communicated the right information across leadership structure.• Found the story in analyzed data and translated to metrics that effectively conveyed complex data-based information resulting in fact-based decision, ad hoc analysis and insight generation. Areas of focus included customer satisfaction surveys (CSAT), design and production quality, internal systems stability and availability against service level goals, change management and team tasks.• Duties included ongoing development and operations of an operational data store and interactive dashboards while streamlining data flow and quality and improving data accuracy, viability and value.• Further responsibilities included data stewardship, data governance and master data management activities. • Extensive experience with tools and techniques that transform data into information thru integration of multiple systems and data sets from public, commercial, and proprietary sources. • Data related activities included; data mapping, data extraction, data cleansing, data transformation, data migration, data validating and reconciliation.• Provided guidance to internal IT key users to design and develop data loaders/templates that fit business requirements. Developed validation programs to cross check all the data before and after data load. Identified problematic areas and conducted analysis to determine the best course of action to correct data.

Austin, Tx

Framed, conducted and validated complex analyses and experiments using large volumes of complicated, highly variable data to support client's legal department.

Austin, Texas

• Provided upper management monthly operations review metrics measuring system stability, reliability and availability against service level goals, application availability, leakage and mean time to resolution for each domain, team and application for product development group.• Worked directly with both project teams and business leaders to identify requirements and oversee the implementation of Enterprise Resource Planning (ERP) changes.• Designed, developed and implemented change management strategies and plans related to organizational change management and end user readiness. Responsible for identifying areas of risk, effectively communicating and escalating risk areas, developing risk mitigation plans and resolving obstacles regarding change management.• Developed a standardized format to communicate with and educate the user community on administrative system progress, objectives, and requirements.

Austin, Tx

• Learned how to take a large conceptual project, break it into components, establish plans and a critical path, achieve incremental goals and deliver successful projects on time and within budget in accordance with defined deployment processes. • Provided end-to-end cross-discipline leadership throughout project lifecycle (SDLC) including project initiation, solution design, testing, deployment and maintenance transitions. • Focus on test domain applications with emphasis on metrics, dashboards, business analytics and data governance.• Provided excellent customer care and help-desk support for metrics application. Activities included; account creation, privilege granting, project creation, ad hoc reporting and troubleshooting support thru extensive knowledge of backend database, application code and interconnecting data originating applications, technical liaison between business subject matter experts and IT.