Melinda Kretchmer Email & Phone Number

Denver, CO, US

Denver, Colorado, United States

• Developed and delivered technical documentation to support a mobile banking product division in the fintech industry.
• Created complex B2B content for new app features and releases, including technical brochures and client communications for mobile banking software systems and related products.
• Worked closely with SMEs, product owners, software developers, and engineers in a fast-paced Agile environment, managing multiple projects simultaneously and commensurate with stakeholder expectations.
• Maintained high degree of flexibility and fluidity in response to project challenges while tracking changes in product development activities to determine new documentation needs or revisions to published content.
• Created and edited content according to FIS style and standards to maintain consistency across documentation.

Denver, Colorado, United States

• Spearheaded analysis, restructuring, and overhaul of knowledge base articles used by bankers and tellers in Wells Fargo branches nationwide.
• Worked independently as a member of a fast-paced, cross-functional core writing team, interviewing SMEs and synthesizing process information and requirements from Legal, Compliance, and Risk department stakeholders.
• Reimagined and modernized procedures for enhanced clarity, accessibility, and usability while focusing on banking process, corporate requirements, and compliance and legal risk.
• Delivered content according to complex procedure lifecycle pipeline, publishing knowledge base articles on time and according to project expectations.
• Provided editorial reviews of content from other writers and recommended changes according to corporate and team style guides for consistency.

Broomfield, Colorado

• Provided Business Systems documentation support for the Space Systems Group, an entity within SNC developing the Dream Chaser cargo plane and other aerospace programs for NASA.
• Conducted independent research and worked directly with SMEs to write standard operating procedures for electrical, laser, and hardware system assets used in test lab settings.
• Assisted in the development of a comprehensive knowledge base, including the maintenance of living documents in a complex and technical Product Lifecycle Management flow.
• Reviewed and revised procedural and instructional documentation supporting the Business Systems group.

Greenwood Village, Colorado

• Authored, edited, published, and maintained documentation in user guides, knowledge base content, release notes, and training material for more than 6,000 CSRs and partners worldwide.
• Researched and synthesized information from multiple channels such as Jira stories, SME interviews, program meetings, project specifications, and software interaction to deliver high-quality material of value to users.
• Worked autonomously and across teams in an Agile development environment with rapid monthly release cycles, producing content for multiple projects simultaneously and according to stakeholder requirements.
• Analyzed feedback from users and Quality/Training teams to gain actionable insights regarding audience expectations, usage trends, gaps in user knowledge, and possible improvement areas in written material.
• Edited and maintained content for users according to internal style guide and technical SME reviews to ensure process accuracy, documentation quality, and completeness of delivered material.

Denver, Colorado

• Wrote, designed, and developed online help system from start to finish, including software documentation such as release notes, advanced user guides, reference manuals, and training modules for a technical audience.
• Transformed complex conceptual and procedural software information into concise, effective, and easy-to-understand written material.
• Collaborated with SMEs and project stakeholders to create and update documentation in a rapid software release cycle, delivering content for multiple projects on time and according to scope.
• Functioned as a hands-on user of multiple electrical engineering software applications to better understand customer interactions and to discover possible software UI process improvement areas.
• Maintained functionality of online help system embedded in multiple software applications, with user manuals, reference guides, and release notes contained in a single document repository.
• Participated in process and peer reviews to ensure reliability of complex content, accessibility of documented procedures, and compliance with industry best practices and internal style guide.

Normal, Illinois

• Taught regular and intervention-based Composition classes for college Freshmen.
• Created all syllabus content including class discussions, projects, writing assignments, and tests to meet university guidelines.
• Edited and evaluated student written performance; guided student revision process.
• Financed Master's degree through teaching while taking full load of graduate courses.

Bloomington/Normal, Illinois Area

• Wrote eleven sections of in-house customer service guide for technical readers.
• Learned State Farm customer service software application.

Bloomington, Illinois

Wrote and edited press releases and brochure material.

Master'S Degree, English

University Foundation Fellowship/Graduate Assistantship

Bachelor'S Degree, English Writing

Awards and Honors: Ford Foundation Fellowship, Knox College Davenport Fiction Awards, 2nd place, Knox College Fenn Sherwin Prize in.