Responsible for entire technical documentation suite for several products. Design and implementation of new procedural processes. Creation of new workflows for creating and updating procedures both in house and at customer site. Management of all technical documentation and process flows after implementation. Training teams on new workflows. Continuous improvement of hundreds of existing procedures to include updated material, technical review and process expediency. Collaboration with other subject matter experts to gain insight into outdated content and processes for immediate ramp up of new technical documentation ecosystem which I implemented less than 8 weeks into my tenure.Additionally, part of integration team for system builds, decommissions and other configurations as needed.

System administration for a hybrid environment including on-premises and cloud instances; both hardware and virtual machines Proactive monitoring of system activity and health using several systems including Nagios, Oracle Enterprise Monitoring, Kibana, GrafanaResponsible for uptime of 99.99% for most customersOn-call duties for emergencies during US business hoursUpdating and testing Linux and Windows templates for new buildsWriting and maintaining over a dozen process documents as well as Standard Operating Procedures for Windows and Linux (new builds and system remediations)Managing documents written by others - proofreading and submitting documentation to the Technical Review BoardYearly updates and tracking of all technical documents and SOPs for the operations teamQuarterly Maintenance efforts - updating systems, migrations within Oracle Virtual Manager, required reboots and occasional updates to Linux OSWorking within a ticket queue as well as ad-hoc requestsOperating with cross-functional teams during outages or emergencies involving customers until issues are resolvedConducting Root Cause Analysis/postmortems on issues and providing reports on causes and effective fixes if applicable. Documenting the fixes if necessary

Promoted to Team Lead while performing all duties as Linux Administrator. Team Lead responsibilities includes, but not limited to:First line of escalationBoth Team and Technical point of contact/advisoryContinuing work on technical issuesCreate relationships with peers within US and overseasAccountability to complete projects/jobsEnsure project balance Provide Team leadership and coachingFocus the team on tasks/projects and ensure customer satisfactionCommunicate team status, accomplishments (tasks or other), and direction

Provided OS and application support 24x7Collaboration with product teams worldwide.Buildout of production environments (webservers, database servers)Documentation of processes where necessaryDatacenter Management including onsite presence. Hardware installation, upgrades and repairs, decommission. Space overhaul and cleanup of cabling, new cage doors, secure drive and equipment recycling.Lead inventory project with national team to collect system information and import it into a CMDB.

As an associate, I was under the guidance of senior engineers learning to create and manually configure virtual machines. Assisted on projects.Learned datacenter skills such as replacing drives and faulty cables and took on small objectives/projects.

Process Control, Budget Tracking, ordering and receiving shipments, hardware installation, invoicing. A little bit of everything.

Worldwide technical support for Teradyne licensing for both Windows and Unix environments. Negotiation and procurement of yearly software contracts. Management of divisional merger to take on main line of software. Also performed issuing licenses, conflict management and training.

I started at Teradyne in 1992 as a temporary worker in Accounts Payable and moved to Marketing, Receiving and other groups as needed. In 1993, I began as an Administrative Assistant in Marketing full time where I performed typical tasks such as scheduling meetings and travel, but also became an ISO auditor and promotional lead for internal programs; updating message boards, sending communications and attending functions as required.