Implement and manage multiple vendor platforms (Google Suite, Atlassian JIRA/Confluence, GitHub, AWS Cloud) Implement multiple solutions in AWS Cloud Services. Assisted in the onboarding process of new employees by setting up by provisioning accounts and providing initial IT training as necessary. Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel. Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality. Optimized resource utilization with virtualization technologies for cost-effective infrastructure management. Resolved help desk tickets promptly, providing high-quality support to end users experiencing technical issues. Maintained strong working relationships with cross-functional teams, collaborating on joint initiatives that supported organizational goals.

Utilized CRM software to manage and nurture client relationships. Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence. Upsold additional products and services after identifying customer needs and requirements, increased sales by 10%.

Oversaw and supported administrative duties across multiple business domains. Implemented and oversaw marketing campaigns for local office. Led and coached team members to ensure the meeting of sales goals and customer needs.