Leading a team to design, test, learn and integrate strategies that elevate and accelerate the mindset, skillset and toolsets of our 16,000+ client support team members and strengthen the ecosystem that supports them. We do this with client support team members and for them - in partnership with matrix teams - creating an environment rich with data, insights, engagement, acumen-build, empowerment, inclusion and rewards - so that we can achieve our purpose at Edward Jones to partner for positive impact in the lives of our clients, colleagues and communities for generations to come.

- Lead multiple departments responsible for building and maintaining capabilities for: learning infrastructure, design and maintenance; learning delivery and reinforcement; continuous learning systems; voice of the branch; and quality assurance governance and systems. - Launch and growth of Interfaith Business Resource Group, driving awareness, education and support of all faith and non-faith in order to strengthen our sense of belonging.

Ensuring we have the right people placed in the right work, with the right skills and knowledge, in an environment that continually focuses on service excellence and learning.

Leading teams who design and deliver training for Service & Operations divisions - by building and maintaining learning capabilities and processes that address talent development needs, strengthen engagement levels and improve performance - to enable and inspire the delivery of world-class service and support of Edward Jones branch teams.

Working with Monarch Jewelry, a ministry of Crisis Aid, to increase awareness, raise funds and encourage others to fight against sex trafficking.

Springboard to Learning has a 110 year history, providing arts-integrated educational programs to nearly 53,000 under-resourced students annually.

Helping one of the largest APDA Centers in the United States raise funds - to provide support for patients and families and move research forward toward a cure of Parkinson's Disease.

• Manage staff who specialize in process, systems, and quality control• Track performance metrics to ensure efforts are helping the department reach goals• Help operational staff and managers achieve sustained improvements in service by gathering facts, analyzing problems, pulling teams together, and building action plans. • Lead others toward a common goal that delivers benefits for the company's strategic vision• Work with Compliance and IT teams to ensure consistency and accuracy in processes • Develop improvement and simplification initiatives to increase customer satisfaction • Partner with process designers and trainers to ensure procedures are planned, implemented, and supported. • Produce project plans and communications for senior leaders and stakeholders

- Led team who analyzed processes, identified gaps and training needs, produced documentation and organized training- Coordinated leader development programs

- Analyzed processes, identified gaps and training needs, produced documentation and organized training- Handled order processing and inquiries for global accounts- Participated in mentoring program and diversity groups on campus

- Developed training material and conducted training courses - Led director and vice president level project presentations- Handled high revenue accounts and traveled for client-facing meetings- Liaised between external and internal customers- Trained and led team of customer administration employees