Melinda Pasley Email & Phone Number

San Bernardino County, California, United States

In my role as an Operations Specialist, I focus on enhancing operational efficiency and supporting organizational goals through various initiatives. My key responsibilities include:• Process Improvement:• Data Analysis• Project Management• KPI Reporting• Compliance and Quality Assurance• Cross-Department Collaboration: • Training and Development• Account Management• Documentation Maintenance• Technology Consultation and ImplementationThrough these efforts, I contribute to creating a responsive and efficient operational environment that supports the organization’s success.

San Bernardino County, California, United States

In my dual role as Scheduling Supervisor and Program Quality Assurance Manager, I ensured the effective coordination of scheduling processes and the implementation of quality assurance protocols. My key responsibilities included:Scheduling Supervisor Responsibilities:• Schedule Management• Staff Coordination• Conflict Resolution• Communication with Internal Care Coordination and External Clinical Network Teams• Training Internal Care Coordination and External Clinical Network Teams• Performance MonitoringProgram Quality Assurance Manager Responsibilities:• Quality Assurance Standards • Monitoring and Evaluation of Program Usage for 200+ Public Safety (Police & Fire) Agency Contracts• Feedback and Improvement for More Effective Processes and Procedures• Compliance Checks & Balances• Documentation of Employee Support Services Program Stats & Utilization Data• Training and Development for Internal Care Coordination and External Clinical Network Teams• KPI Reporting Combined Responsibilities:• Cross-Functional Department Collaboration• Data Analysis• Resource Allocation• Process ImprovementThrough these responsibilities, I contributed to a cohesive operational framework that supported both scheduling efficiency and program quality.

San Bernardino County, California, United States

As a Bookkeeper, I was responsible for maintaining the financial integrity of the organization through diligent record-keeping and financial management. My key responsibilities included:• Transaction Recording• Accounts Payable and Receivable Management• Bank Reconciliation• Financial Reporting• Payroll Processing • Data Entry• Record Maintenance• Audit Support• Expense Tracking• Effective Communication

San Bernardino County, California, United States

Assisting the Chief Financial Officer with day to day duties to include Accounts Payable/Receivable, Payroll, Account Management, Customer Service

Assisted licensed Life agents with group health insurance analysis to best meet their client's business needs to include: * Custom renewal cost and benefits comparison* ACA Compliance guidelines and training* Carrier product training* Account management services to continue to grow the agent's book of business.* Client Presentation support via phone, web or live assistance in the field* Enrollment support - provide customized material with current documents, applications, plan overviews and pricing to meet business owner expectations.* Customer service assistance for escalated issues needing a more detailed approach for resolution

Work with carrier underwriting departments and carrier sales reps to expedite approvals for our brokers. Coordinate new case paperwork and complete initial underwriting review to target any issues or client matters that may hold up an employer group in obtaining carrier approval and policy issuance.

Work closely with Inside sales & field reps to ensure we are on target to meet our monthly objectives. Work with underwriting and carrier reps to expedite approvals for our brokers. Coordinate new case paperwork for underwriting review. Make client follow up calls to ensure satisfaction and resolve any open issues. Brief brokers and sales team of any issues or client matters they need be aware of.

Assist brokers and sales reps to facilitate interaction with all clients. Gather enrollment materials, bind quotes and coordinate lunch & learns. Assist sales coordinator with any overflow work as needed. Responsible for maintaining inventory and ordering of carrier supplies. Exhibit a ‘can do’ attitude when assigned any new responsibilities.

Assist pharmacist and staff to ensure accurate filling of prescriptions. Work with insurance companies to resolve billing issues, perform product inventory, and train new employees. Interact with customers to answer questions and resolve medical billing problems.

Assist pharmacist and staff to ensure accurate filling of prescriptions. Work with insurance companies to resolve billing issues, perform product inventory, and train new employees. Interact with customers to answer questions and resolve medical billing problems.

Aa, Communications

Communications

Pharmacy Technician License, Pharmacy

Licensed Pharmacy Technician