Melinda Novley Email & Phone Number

Australia

Brisbane, Queensland, Australia

Brisbane

Assisting personal and non-personal retail banking customers with deposit and non-cash payment enquiries, persons loan enquiries, and general insurance enquiries.

Helensvale

My role was to ensure that myself and my team delivered excellence in customer service, strong profit and market share growth within the Bank’s risk appetite.Key Responsibilities• Planning and orchestration of sales and service activities• Coaching, leadership and development of staff• Customer service and complaint management• Human resources management• Occupational Health & Safety management• Risk culture management• Business development• Community engagement

Manly West

I was responsible for opening the new site at Manly West in 2010 as part of the QLD Expansion Project led by Maree Larkings. My role was to establish Commbank’s reputation in the local community as a place to find customer service excellence, leading technology, and professional staff to assist with enhancing and securing the financial wellbeing of people, businesses and communities.

Stones Corner And Sunnybank Plaza

My key responsibilities were to assist the Branch Manager in coaching staff to ensure service excellence and profitability, handling customer enquiries and complaints, as well as day to day functions of the Branch such as administration and compliance.

Acacia Ridge

My key responsibilities were to provide exceptional customer service by conducting Financial Health Checks to better understand my customer's goals and needs, then making recommendations of products and services that could save money, provide convenience, make money or lend money. It was my role to fulfil all Tier 2 Banking and General Insurance products, and refer home loan enquiries and Tier 1 advice enquiries to the relevant Specialist. I also assisted the Branch Manager with compliance and administrative tasks.

Acacia Ridge

My key responsibilities were to provide exceptional customer service through identifying unmet banking needs and referring my customer to the appropriate specialists. I was also responsible for completing telling transactions, balancing each day and conducting telling compliance and administrative tasks.

Bachelor Of Social Science, Organisational Management, 6.83

Studying as a mature-age, part-time, online student. Due to family and small, family business commitments, I am undertaking one subject.

Tertiary Learning Strategies

A preparatory course before commencing a degree. The course aims to equip students with the communication, research and other critical.

University’S Admissions Index Of 85.8, Op 8 Equivalent.

Activities and Societies: High achiever in sport, namely Athletics, Cross Country Running and Touch Football. Made State Championships.