Melinda Rawn Email & Phone Number

Toronto, On, Ca

Greeting customers upon store entry and connecting with them while giving the 10/10 Saje experience and make strong product recommendations. Contributing to overall business results and reaching sales targets through team collaboration and with thorough product knowledge to drive sales with appropriate product recommendations to ensure products are intended to support each community member’s wellness needs.Supporting the Store Manager and Assistant Store Manager with opening, closing and leadership duties on the sales floor.Generating business results and achieving key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth.Ensuring Team Members are equipped with the product knowledge they need to make intentional recommendations for customers.Inspiring and uplifting the team through coaching, collaboration and commitment to personal growth and self-awareness.

Assisting students in their academic success, development and job readiness. Develop individualized education plans based on student needs and career goals, while adhering to curriculum guidelines set by the ministry of education. Instruct students using a plan of lectures, demonstrations, discussion groups, laboratory work, and independent or group projects. Prepare, administer and grade assignments, tests, and exams to evaluate student progress, conduct progress assessments, complete monthly reports. Programs I am currently teaching: Business Administration and Office administrationCustomer ServiceAcademic Upgrading (English and/or Math)Computers (Introduction to windows and internet) Microsoft Office (365) Level 1, Level 2 and Level 3ESLAssessment tools used: Woodcock-Johnson Achievements Test (WJ-III)Wonderlic Test (Wonderlic Contemporary Cognitive Ability Test)

Greet customers upon store entry and give 10/10 Saje experience. Connect with customers through open ended questions and curiosity to make informed recommendations suited to the wellness needs of the customer. Give all customers a luxury experience through GPOPs when speaking to products. Leadership and mentorship: Essential oils and blends expert; skincare expert; keeper of the PK (product knowledge) binder.

Preform gait analysis to determine type of running shoe suitable for customer's needs. Educate customers on other needs such as hydration, nutrition and proper apparel. Point out any current store sales and promotions. Inform customers of upcoming running clinics beneficial to them, and note our endless aisle/save the sale options to customers looking for a particular item we get can get in but do not carry in small store location. Open/close the store. Operating the retail point of sales system (POS) to complete needed transactions. Processing store to store transfers. Maintain overall appearance of store. Merchandising; receive in product, tag, price and put products in designated store areas.

Work with various families. Clients have special needs. Provide needed respite support services, either in-home or out in the community.Respite activities out in the community are client-focused and encourage active community participation. Most in-home respite is to provide relief to parent(s) and other household family members.

Restock product, face up aisles and maintain overall cleanliness of sales floor as well as change rooms.Greet customers at front doors or in designated sales floor area and inform them of sales and other upcoming promotions, direct them to product and refer them to Hot Topic website for a product we do not carry in small store location but can be found on the online store. Processed cash, debit or credit transactions. Carry out other daily tasks delegated by store manager or the assistant manager.

Completed this temporary, full-time position through a youth employment program: Youth Quest.Duties included:-Answering phone calls, booking appointments, confirming appointments, and answering customer inquiries about spa services-Processing client payments for spa services through credit/debit/cash/gift cards or gift certificates-Cleaning and disinfecting tools used during services-Setting up work stations for manicures, pedicures and ion foot detoxes-Completing laundry and other tasks needed throughout the day

Provide needed support- direct social support within the community, home-based respite needs, mediator for group camps.Last contract ended in December 2018.

Work in foster homes with foster children where I assess needed goals, report to the foster home supervisor and program coordinator with needed paperwork, provide treatment plans to help foster child/youth reach needed goals, and provide any other needed support that foster family or foster child/youth needs. Attend plan of care meetings once every six months at foster family's home with the foster home supervisor and the child/youth's children's aid worker.Last contract ended July 2017.

-Supervised access- supervise visits between children and their parents either at the office, in the community, or the parent's home-Case note writing for each visit based on observations during the visitsExtra trainings:-Accessibility Standards for customer service (Ontario regulation 429/07)-Out and Proud (training to learning and understanding persons who belong to the LGBTQ community)-Anti Oppression-Non violent crisis intervention/prevention-Car seat training-The Why's and How's of Autism Spectrum Disorder (ASD)-Autism Spectrum Disorder (ASD) and Origins of Behaviour-Anxiety and Emotional Regulation and Autism Spectrum Disorder (ASD)1-1 Worker Program closed in March 2016.

-Cleaning check out in between customers through out day-Wipe down any dusty shelves near by the checkouts-Sweeping and other cleaning duties needed to be carried out during the day in between customers-Accurate ringing in of customer's items at checkout using product codes and process cash, debit and credit transactions-Facing products on nearby shelves -In charge of expiry dates and mark down prices when items are nearing the expiry dates

-Needed significant use of memory to remember produce or bulk food department codes -Improved my basic math skills (numeracy)-Followed policies and guidelines for store items that are not on file or scan at wrong price-Gained thorough knowledge of the point of sale (POS) system-Worked in other store departments such as, Bakery, Home and Leisure, Produce and Grocery when short handed.

-Took customers orders at checkout-Expedited orders -Drive thru-Cleaning duties in between customers-Restocking front of store with needed items

Diploma, Business Administration, 98% Overall Program Grade

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Ssw Diploma, Social Services Worker