Manager, Member Services
Farmington Hills, Mi
Supervise membership services staff to provide excellent customer service to ACI’s members and customers. Manage Member Services Coordinators/Liaisons for multiple Creative Association Management associations, each using different AMS software and systems. Oversee the processing of publication orders, certification, memberships, subscriptions, convention and webinar registrations. Coordinate with various departments regarding promotions or new programs to ensure successful implementation online and within the AMS. Collaborate with IT to launch new online process initiatives, such as online renewals. Investigate and troubleshoot problems with data integration from online systems and police data integrity of the database. Serve as a resource regarding best practices when designing, vetting and launching, new processes or initiatives.