Melinda Sue Sims Email & Phone Number

Giddings, Texas, United States

Co-facilitated individual and group therapy sessions to incarcerated youth, focusing on emotional regulation, trauma processing, and behavior modification. Experienced in conducting comprehensive suicide risk assessments, ensuring early identification of youth at risk of self-harm or suicide. Trained in conducting PREA assessments, ensuring compliance with the Prison Rape Elimination Act and assessing youth for vulnerabilities and ensuring safety measures are in place to prevent sexual assault and misconduct.Attended weekly multi-disciplinary team meetings to provide mental health and behavioral updates. Conducted, prepared, and collaboratively worked with a multi-disciplinary team to determine a youth's eligibility in the Mental Health Treatment Program.

Texas, United States

​​Attended, observed, and participated in individual and family counseling sessions. Met with fellow Master of Social Work interns on projects, treatment planning, clinical documentation, and board meetings. Prepared and wrote a radio show topic on a mental health regarding Juneteenth for broadcasting.Read, studied, and used the DSM-5-TR. Attended and participated in weekly supervision meetings to enhance clinical skills, discuss clients, learn different interventions and therapy techniques, and fulfill learning contract requirements.

Austin, Texas Metropolitan Area

​​Initiated proactive communication with client accounts, significantly improving information accuracy and expediting the release of patient reports, resulting in enhanced client satisfaction. ​Streamlined operational processes by efficiently managing off-site phlebotomy service cases, demonstrating strong organization skills and attention to detail. ​Utilized Salesforce and Slack platforms effectively to coordinate tasks, optimize workflow, and ensure seamless communication across teams.​

Round Rock, Texas, United States

Emailed or faxed pre-filled test requisition forms to physician offices through Salesforce. Provided updates of all communication regarding all methods of outreach in Salesforce and Excel. Attended weekly team meetings to discuss complex cases, new standard operating procedures, or any other updates.

Austin, Texas, United States

Provided excellent customer service and effectively managed 5 customer accounts. Created inventory and production reports to track client's mailing needs. Effectively communicated with clients over the phone or through email on important updates. Utilized various CRM software to manage client's mailings.

Austin, Texas, United States

Created and analyzed daily mail production reports to track the progress of mailings. Communicated with production team members on mailing jobs requiring prioritization and plans to meet deadlines. Served as a liaison between leadership and production team members by answering questions and communicating decisions.

Arlington, Texas, United States

Co-facilitated mother parenting groups providing psychoeducation on child development, nurturing, and needs while under the supervision of a licensed professional. Maintained a caseload of 12 clients in need of various case management services. Met with clients once a week over TEAMS or phone to discuss current services, goals, and if any additional support was needed at the time. Emailedclients certificates for their records after successfully completing their required classes.Provided updates to client progress notes through an electronic health records.Conducted new client intakes and biopsychosocial assessments.Attended and participated in weekly supervision meetings.

Austin, Texas, United States

Attended morning clubhouse meetings with staff and members to read membership standards, discuss announcements, and upcoming events. Worked collaboratively with staff and clubhouse members to prepare a daily lunch. Delegated, assisted, and supported clubhouse members with various tasks such as member sign-ins, answering the phone and providing answers in relation to the clubhouse.Assisted and supported clubhouse members with their personal goals to successfully reintegrate back into society. Teamed up with different clubhouse members for member outreach and to check on their overall well-being.Attended and participated in weekly supervision.

Austin, Texas Metropolitan Area

Operated an Epic mail inserting machine to process different client accounts for USPS mailing. Exceeded production needs by processing on average 80k- 100k mail pieces per shift. Maintained client integrity by following job specifications and performing routine quality checks. Communicated with Pitney Bowes Service Technicians regarding machine errors and issues.

Austin, Texas, United States

Dispatch law enforcement personnel to incidents, providing accurate and timely information to officers in the field. Operate communication systems, including CAD (Computer-Aided Dispatch) and radio systems to track incidents and prioritize responses. Coordinate with other emergency services, including fire and medical teams, when needed.

Oversee daily operations to ensure smooth performance, meeting corporate standards for quality, service, and cleanliness (QSC). Lead, train, and develop team members to deliver exceptional customer service and adhere to food safety protocols. Manage scheduling, inventory, and labor costs to maximize profitability while ensuring employee satisfaction and balanced shifts.Handle customer concerns and resolve issues promptly to maintain a positive dining experience. Ensure adherence to company policies and procedures, including safety and sanitation standards, during each shift.

Master Of Social Work, Direct Practice In Mental Health And Substance Misuse

Bachelor'S Of Science, Criminal Justice

Activities and Societies: National Society of Collegiate Scholars - Academic Honor Society