Melinda Thrasher Email & Phone Number

Greater San Diego Area

Coordinating client relationships and developer tasks throughout project development life cycle; writing SOW, clarifying scope, creating tasks, documenting, updates, client communications and demos.Introduced daily SCRUM meetings, Kanban board and project management workflow techniques to the company.Creating and documenting processes and procedures for technical and strategic client support and training.Reporting on usage, project status, running billing reports and analyzing technical trends.Developing and implementing recommendations for streamlining and scaling operations.Software application technical support, testing and training with clients.Setup of initial modules and modifying designs using CSS, HTML and Oracle SQL database.Negotiating third party connection setups including API onboarding for data sharing and systems communications. Attending conferences to speak with clients, meet potential new clients, learn and participate in sharing industry knowledge through round tables.Monitoring and support of server and database systems; onsite, offsite and with AWS.

Seattle, Wa

System and application administration for international logistics company; maintained data integration applications, monitored and analyzed performance, and resolved issues, developed reports, and contributed to process improvements.Supported Informatica Enterprise Power Exchange and Attunity Data Replication applications, contributed to capacity planning, application and environment development, testing application, tool, and process updates, and end user support and training.Led design of environment strategy, developed monitoring, resource, and documentation for systems, and delivered teams training; efforts enabled technology to meet increased needs, while ensuring consistent uptimes, and improved support. Strengthened outage procedures, coordinated communications, ensured operation of failover systems, mitigated negative impact, and resolved issues; able to adhere to SLAs with high system uptimes, minimize negative impact to end-users, and maintain high customer satisfaction. Served on Cybersecurity Advisory Board developing training programs and initiatives; contributed to stronger program that increased, and secured additional development resources. Championed introduction of DevOps to group, delivered trainings to showcase practices and strategies, attended conferences and workshops, and mentored individuals; incorporated DevOps, solidified environment of collaboration, and improved service levels. Directed launch of expanded Informatica application, partnered with developers to outline configurations, scheduling, and servers, and led installation of application, setting up connections, and importing data; launched to grow environment 5x and increased uptime and availability over 50%.Implemented 1st data integration application cluster, installed high availability enterprise grid on shared SAN mount while enabling load balancing, and automated failover and data loading recovery; improved processes for quick recovery in emergencies.

Seattle, Washington, United States

Provided system and application support to internal clients at over 250 global offices, with upwards of 50 issues per shift; proactively resolved networking, data communications and flow, server, database, and application issues, monitored status and performance of 1000s of systems and applications, and led data backups, and application and server restarts and reconfigurations. Orchestrated update to trainings, identified knowledge gaps, developed new documentation, and delivered cross-training; improved tracking of training and education, while reducing training times and increasing quality of work from new employees.Spearheaded contact and troubleshooting documentation updates, audited records, confirmed support contact information, and assigned documentation tasks to SMEs and reviewed updates; improved support times with up to date contact information of technical resources and accurate documentation.

Building online brand presence and engaging communities across multiple social media platforms.Email administration including setup and troubleshooting with Outlook, Thunderbird and Mac.Remote technical consulting for troubleshooting and computer maintenance/backup.

Created and managed student technology group, processed paperwork to gain official AITP chapter and nonprofit status, secured sponsorship by partnering with local AITP chapter, coordinated and led meetings, guest speakers, and networking events, and marketed club.Grew membership to over 20 and provided unique opportunity to network, improve technical skills, and attend local and national technology conferences.

Mentored new managers, had low staff turnover and helped staff earn successful promotions.Exceeded projected sales goals for store turnaround growth, including a 50% increase of retail sales.Worked as a team leader to completely reconstruct, redesign and re-merchandise the entire store.Created successful ideas, practices and tools that were adopted company-wide:-Initiated and achieved an ambitious store goal project to collect over 100 customer questions.-Designed a quick-reference manual for product status and customer FAQ during a recall crisis.

Planned and organized retail merchandise setup during store move and expanison into larger location.Organized community events, educational seminars and workshops with pet care experts.

Supported over 200 business accounts throughout the NW involving travel in WA and OR.Educated retailers, veterinarians and customers in a complicated line of specialty dog and cat foods (Wysong).Developed an innovative operations manual, sales techniques and presentations, as well as many successful business relationships.

Helped convert the store from traditional products to specialty nutritional and holistic brands.Introduced customers to new and emerging science in pet nutrition and health care through resources, products and free seminars with specialists.Designed newspaper advertising, wrote articles, produced marketing materials and events.

Aa, It - Networking

Activities and Societies: President, Seattle Student Chapter of the Association of Information Technology ProfessionalsValedictorian.

Education record