Melinda Wanat Email & Phone Number

Dayton, Ohio, United States

Tipp City, Ohio, United States

Maintained customer order status, account status, pricing, and product inquiries.• Served as first point of contact for all customer orders, pricing and availability inquiries, RMA return to stock events and all other account maintenance issues.• Collaborated with cross functional internal partners to investigate and resolve warranty claims, customer account status and product availability inquiries.

Charlotte, North Carolina, United States

Worked with retail store managers to oversee all store related activities. Maintained active role in managing, developing, and enforcing retail policy and procedures at stores.• Communicated on a regular basis with corporate departments on inventory, finance, and productdevelopment issues to meet department and client needs.• Collaborated with Program Manager to develop and implement strategies to increase sales performance.

North Carolina And South Carolina

Managed 250+ accounts in the Southern Charlotte, NC market, a 5-person team of telemarketers, sales executives, an area supervisor and 30 franchisees. Served as operations manager accountable for sales and profitability.• Reduced contract cancellation rate by 50% in 9 months through pro-active on-site visits, customer conversations and expedient issue resolution. • Conceived, designed, and implemented strategic marketing programs and sales plans to capture aggressive goals; built atmosphere conducive to a strong customer services and sales generation.• Executed corporate directives, implemented sales/marketing plans, and developed strategies to maximize professional development.• Hired, trained, and mentored new area managers and area supervisors.• Developed and delivered new franchisee training and quality assurance programs to improve service consistency across all accounts.

Charlotte, North Carolina Area

Managed 10 stores with 6,000+ storage units and 20 employees. Managed property sales performance, property operations, employee performance, and facilities maintenance.• Managed all staffing operation, including recruitment, hiring, and employee training and development.• Analyzed competitive market factors and process implementation to ensure effective management of district budgets.• Improved 2013 district sales and profitability metrics from 193rd to 43rd place in the company.• Increased revenue per square foot by 58% in a tough economic environment by coaching team members to adopt customer centric, sales-focused behaviors, standardizing pricing strategies, and increasing market visibility.

North Carolina And South Carolina

Lead $8.5M network of 14 stores and 27 large retail specialty shops in North Carolina and Roanoke, VA.• Achieved all sales and profitability goals over a 4-year period through effective management of merchandising, operations, and staffing functions.• Communicated with field and corporate office on issues that affect achievement of Company objectives.• Earned 2009 #1 District in the Company, and 2008 #1 District in the Region awards. • Monitored and ensured the consistent application of company programs, policies, and standards.

North Carolina, South Carolina, Virginia, Georgia

Managed a $23M regional network of 28 stores in North Carolina, South Carolina, Tennessee, Virginia, and West Virginia, and a $2.6M regional network of 32 seasonal sales kiosks.• Led a team of 28 store managers and 32 seasonal kiosk managers, with a network of 400+ store employees.• Served as interim manager for 14 additional stores in Southeastern Pennsylvania, Delaware, and New Jersey.• Mentored and trained managers on how to maximize sales and profitability by establishing clear expectations and providing a focused path to goal attainment.• Regularly analyzed business trends to strategically plan financial success.• Reviewed work force plans to ensure pro-active recruitment to maintain store staffing levels.• Supervised an additional 4 stores and 6 kiosks in Charlotte, NC and upwardly impacted sales in both businesses, October 2002 to April 2003.• Coached and developed store manager to take on the responsibility of regional district manager assistant of kiosks for the Company.• Earned award for #1 District in the Company in 2006.• Earned District Manager of the Year award for 2 consecutive years.• Earned three #1 District in Region sales awards, and three #1 District in Region operations management awards, over a 3-year period.