• Cultivate and maintain strong relationships with existing clients, ensuring exceptional customer satisfaction and loyalty.• Develop and implement strategies to attract new clients and expand the customer base.• Coordinate and oversee all aspects of the customer experience, from initial contact to post-purchase support.• Collaborate with the sales team to identify opportunities for upselling and cross-selling products and services.• Assisting and curating special events, test drives, and exclusive experiences to enhance customer engagement and brand loyalty.• Stay informed about industry trends, market developments, and competitor activities to inform decision-making and drive continuous improvement.• Maintain accurate records of client interactions, sales activities, and performance metrics to track progress and identify areas for improvement.• Collaborate with marketing team s to develop promotional materials, campaigns, and initiatives to attract and retain customers.• Uphold brand standards and ensure consistency in messaging, presentation, and service delivery across all customer touchpoints.• Act as a brand ambassador for Ferrari, embodying the company's values and promoting its image within the community.

- Provide personalized recommendations and fittings for racing safety gear, meeting sales targets.- Participated in track events at Circuit of the Americas to connect with clients and assisting with product familiarity - Maintain product knowledge to inform customers and drive sales.- Ensure store cleanliness and organization for optimal customer experience.- Stay updated on industry trends and collaborate on promotional events.- Deliver exceptional customer service and handle inquiries effectively.- Adhere to company policies and contribute to team success through active participation

- Engage with customers to understand their garage organization and enhancement needs.- Demonstrate comprehensive knowledge of Garage Living products and services to assist customers in making informed purchasing decisions.- Utilize effective sales techniques to drive product sales and achieve or exceed sales targets.- Conduct consultations and provide personalized recommendations for garage organization solutions.- Maintain a clean and organized showroom environment to enhance the customer shopping experience.- Stay updated on industry trends and new products to effectively communicate features and benefits to customers.- Collaborate with team members to execute promotional events and initiatives.- Provide exceptional customer service, address inquiries, and resolve concerns to ensure customer satisfaction.- Adhere to company policies and procedures regarding sales transactions and customer interactions.- Contribute to team success by actively participating in sales meetings and training sessions.

- Assist with back-end webstore tasks: - Add new products - Update product descriptions - Implement cross-selling strategies - Create sizing charts - Upload product images and videos- Conduct research to identify trending or new products for promotion.- Represent the brand at track events to boost brand awareness and network within the racing community.- Stay updated on product updates and industry news.- Train staff members on product knowledge and store procedures.- Help develop and maintain store forecasts and budgets.- Lead efforts to enhance the customer experience and optimize product presentation.

- Provide customers with excellent service, including resolving customer complaints- Maintain meticulous records relating to recommendations provided, vendors and parts used, services performed, time required for tasks, and client interactions- Create repair orders- Preparing invoices and documents QuickBooks + MyShopAssist- Collaborate with service technicians to prepare estimates for customers- Explain estimates and budgets to clients- Coordinate all phases of intensive multi-month rebuild and restoration projects- Researching part sources, being creative in locating parts which may generally be unavailable, and ordering parts- Assist with the purchase of parts, materials, and equipment- Maintain good relations with suppliers and vendors- Maintain a clean, safe, organized, and productive work environment and that equipment, tools and supplies are in order- Coordinate or contribute social media postings