Melis Özcan Kıran Email and Phone Number

- Experienced Renewal and Restructure Management with a focus on Enterprise Resource Planning (ERP), particularly SAP’s Cloud ERP (formerly S/4HANA), including HEC IaaS, S/4HANA Private, and S/4HANA Public solutions. Skilled in managing end-to-end contract lifecycles, I oversee renewal forecasting, strategic contract management, and commercial negotiations to drive successful renewals and restructures across all SAP lines of business.- With a deep understanding of ERP as the “central nervous system” of an organization, I support solutions that interconnect core business processes (finance, HR, manufacturing, supply chain, services, procurement, and more) enabling clients to gain real-time visibility into company performance, make informed decisions, and enhance productivity.- My expertise in complex restructuring allows me to manage high-volume deal execution while ensuring compliance. By collaborating closely with the Finance, Legal, and Customer Success teams, I streamline approval processes, fulfil program requirements, and proactively address contract adjustments. Additionally, I offer guidance in SAP CRM and Cloud Reporting, driving value through metrics like uplift and cross-sell.-As a trusted partner to sales teams, I provide strategic support during quarter- and year-end closing, facilitating seamless contract execution and empowering clients to achieve operational excellence.

- Handling a portfolio of 400+ worldwide client accounts, ensuring proficient execution of renewal practices in the SAP CRM system per quarter;- Performing weekly cloud renewal forecast hygiene reports to identify early-stage customer’s account issues within KPIs; coordinating with internal departments to guarantee account’s failures are solved prior to the closing date.

- Headed a team of 3 to drive the advancement of 15+ projects with a total of €250k covering different industries (logistic, nanotechnology, textile, etc) and Scope of Work (market entry strategy, feasibility study, import/export, EU funding, etc). Secured distribution channels such as Amazon Marketplace and eBay when requested;- Co-ordinated work-streams with internal and external stakeholders including logistic companies, public authorities, universities and lawyers to drive the advancement of each project and to ensure customer’s expectations were met;- Collaborated on expanding the company’s client portfolio leveraging personal network and sponsorship through social media.

- Organized investment seminars to promote opportunities in the private sector for Turkish and Czech entrepreneurs investing in the Czech Republic and Turkey;- Managed the establishment of 2 partnership agreements with other Chamber of Commerce to strengthen the EU network and to maximize opportunities for appointed Turkish entrepreneurs;- Developed and conducted training sessions focused on cultural and business ethics to smooth the business environment transition for both Czech and Turkish companies who wants to expand their market.