Melisa Taylor Email and Phone Number

As a Lead Labor Relations Specialist at Metra Commuter Rail, I apply my 18 years of railroad operations experience and my master's degree in human resource strategic management to oversee and manage labor contracts, grievances, disciplinary hearings and arbitrations. I work with union representatives, legal counsel, and senior management to ensure compliance, fairness, and alignment with the company's goals and values.In addition to my labor relations role, I also serve as a Senior Trainmaster at Metra, where I supervise, train, and mentor over 100 employees in terminal operations, safety, and customer service. I am responsible for ensuring the efficient and reliable movement of trains, equipment, and passengers, as well as managing budgets, schedules, and performance metrics. I have a proven track record of solving complex operational problems, improving customer satisfaction, and fostering a culture of teamwork and excellence.