Melisa Arcos Email & Phone Number

• Coordinate with hiring managers to identify staffing needs• Source potential candidates through professional networks• Conduct preliminary interviews with recruits to gauge interest, personality, and salary requirements• Write and post job ads that reflect each position’s requirements• Maintain the applicant tracking system• Conduct searches for candidates

Remote

• Delivered a best in class customer experience by promptly responding to customer inquiries via email, chat, and phone• Leverage internal tools to research and resolve customer requests thoroughly and accurately• Guided customers to navigate and understand the Root app• Proactively reached out to customers for follow-up resolutions

Columbus, Ohio Metropolitan Area

• Responded to inquiries from members and medical providers• Educated members about their benefits and how to utilize them• Assisted members with scheduling appointments such as medical, dental, vision• HIPAA verified every member

New Albany, Ohio, United States

• Assisted customers scheduling their home deliveries• Handled complaints, provided appropriate solutions and alternatives within the timelimits, and followed up to ensure resolution• Met personal/team sales targets and call handling quotas