• Provide a polished, professional phone experience for new patient prospects. • Display exemplary customer service that reinforces our concierge model, luxury brand, mission, and core values. • Ability to quickly build trust and rapport with the caller and apply sales tactics in order to make the conversion. • Responsible for coordinating all aspects of scheduling initial consultation: setting expectations on the process, pairing with an appropriate doctor, detailing insurance coverage, discussing financials, and addressing questions and concerns. • Effectively cross-sell other services within the practice. • Listen attentively, display empathy, and act in a solution-oriented manner, all while fulfilling the caller’s requests while following practice procedures. • Detail-oriented ability to meticulously complete required documentation and follow-up protocols. • Anticipates the needs of the caller and creative problem-solving. • Ability to effectively multi-task; answering phones and carrying on an engaged conversation, all while simultaneously entering data into two software platforms. • Collaborates as part of a team and effectively works across departments where necessary; also has the ability to manage and prioritize work independently.

• Translation of different kinds of technical and literary texts.• Providing service to different translation agencies, as well as to direct clients.• Efficiently completes work independently and collaboratively.• Highly committed to satisfying clients’ requests by targeting their business needs.• Great communication skills with clients and other professional personal, building and maintaining customer relationships.• Research, consultation, editing and proofing to enhance the quality and accuracy of translations and source materials. • Analysis of texts for translation and adjustment style and vocabulary to fit the intended audience.• Managing project workflows (including client interaction) and ensuring effective delivery of translations.• Preparing quotes and organizing translation resources.• Planning, scheduling and monitoring the progress of multiple projects, and handling pre-translation and post-translation tasks.• Maintaining freelance records up-to-date and managing client feedback.

*Facilitate doctor-patient communication at hospitals, clinics, and other healthcare-related facilities (admissions/registration, ER, behavioral health, labor and delivery, internal medicine, cardiology, endocrinology, other specialty areas, outpatient, and more) *Translation of internal documents of the hospital facility *Observe interpreter standards of practice such as maintaining professional boundaries, respecting patients’ rights, and remaining neutral while supporting patient-provider relationship. *Track interpretation services rendered; enter and coordinate all patient information into database and preparing monthly activity report; gather and organize office activity data for statistical and reporting purposes. *Ability to establish and maintain effective and harmonious work relationships with staff, physicians, Hospital and University officials, and the general public, demonstrating collaboration, accountability, respect, excellence, and service. *Work with team members and peers in and outside of my immediate work group to create an exceptional experience for patients, students and other visitors; look for ways to achieve departmental/institutional results by partnering. *Confirm patients for special procedures and/or routine clinic examinations by explaining preparations, if any, ensuring effective communications between patients, family members of patients, physician and staff.

*Interacting with Spanish-speaking patients and families.*Act as liaison for patients/families and all levels of staff.*Advanced knowledge of cultural standards and customs of the international region from which LEP community patients originate.*Good knowledge of medical terminology and anatomy.*High level of interpersonal and organizational skills to interact and interpret for LEP patients in delicate and stressful situations.*Ability to handle multiple tasks in a fast-paced environment.*Ability to work in a team environment.*Ability to make a judgment to resolve issues proactively.*Knowledge of general hospital policies and procedures and familiarity with patient medical care, and diagnostic and therapeutic procedures.

- Medical and general interpretation for medical providers, patients and/or their family members, as well as assistance for LEP patients throughout the medical center.- Information conveyed in an accurate and concise manner and without omitting, changing or adding data- Complete neutrality at the moment of interpretation, conveying concerns and feelings as accurately as possible without imposing my own opinion.- Sight translation in the presence of provider and/or other medical staff- Knowledge of basic anatomy, medical diagnostic procedures, diseases, treatments, drugs, major body systems etc. in the working language

• Promptly answering calls and conducting interpretation in a professional manner.• Correcting concepts and meanings according to the interpretation protocol, avoiding omissions or additions.• Speaking clearly in both languages using proper pronunciation, enunciation and polite expressions.• Remaining calm during calls (speakers are incoherent or upset, especially in emergency situations)• Follow client instructions, in compliance with protocol to ensure client expectations are met • Understanding protocol and terminology for various industries (Medical, Insurance, Finance and Law)• Demonstrating commitment to cultural sensitivity and working in a diverse environment.

- Organizing agenda and calendar- Creating organizational system for personal and business office and filing documents- Managing mail, email, phone calls and messages- Drafting correspondence such as emails and letters- Researching on business investments- Maintaining databases and filing systems- Ordering office supplies and replacements- Running errands as requested- Helping with daily time personal and business management

• Research and creation of specific material for each student.• Preparing students for foreign language (English) exams with international validation.• Train students to read, write and pronounce the foreign language.• Plan lessons, keep records and assess students’ progress.• Provide direct support to all students by delivering extra enrichment, support, and instruction, as well as ensuring active learning is occurring through a variety of models and strategies within all grade levels.

• Welcoming visitors by greeting them, in person or on the telephone; answering or referring inquiries.• Ability to multi-task.• Confirming Appointments & Set-up Online conferences.• Adaptable and flexible to changing work environment.• Copying and preparing mail for post office, updating forms, maintaining and controlling office supplies.• Maintaining safe and clean reception area by complying with procedures, rules, and regulations.• Maintaining continuity among work teams by document and communication actions, irregularities, and needs.• Contributing to team effort by accomplishing related results as needed.

Answering phones, Ability to multi-task, Greeting clients, Checking messages, Confirming Appointments, Picking up Mail, Adaptable and flexible to changing work environment, Copying and preparing mail for post office, updating forms, maintaining and controlling Office Supplies, Set-up Online conferences.

Answering phones, Ability to multi-task, Greeting clients, Checking messages, Confirming Appointments, Picking up Mail, Adaptable and flexible to changing work environment, Copying and preparing mail for post office, updating forms, maintaining and controlling Office Supplies, Set-up Online conferences.