At Emplify Consulting, LLC, we’re not just about HR—we’re about transforming how employees are supported so that they can focus on meeting your business goals. Our comprehensive suite of services is designed to empower your Employee journey, enhance employee experiences, and drive organizational excellence. The Emplify Consulting difference revolves around personalized HR Operations advisory service meeting the client where they are and helping them design and realize their vision.

Scope: Recruiting Coordination and Full HR Lifecycle Operations Operational excellence, global scalability & cost effectiveness, and creation of capacity have been my priorities since joining ServiceNow. To accomplish these objectives while leading a global team, we are executing a multi-phased effort on these fronts:A focus on the fundamentals was necessary to mature our practices and outcomes. This included building process inventories and maps as well as driving SLA alignment, implementation, and reporting. This has required a significant lift as the team needed to be retrained to be data and accountability driven.We analyzed our resourcing mix and approach looking for ways to optimize cost and resource availability. This led to the creation of the People Enablement Center in India where we now source most of our operational talent as we continue to evolve. We are now also moving to leverage Costa Rica as an additional best cost alternative with favorable time zone coverage to the US. We have ramped up efforts to drive Customer Zero utilization of the ServiceNow HRSD platform simplifying our employee interactions and processes while leveraging Workday as our System of Record. Employing the Product model, we have implemented several improvements across the employee life cycle leveraging workflow, virtual assistants and Generative AI on the platform that deliver great experiences while removing manual work in operations. We also leverage Lean and process mining to help identify continuous improvement opportunities in addition to driving large impact change initiatives.We are now finalizing a reorganization of the team to drive operational focus and COE partnership as we fully align to the product model. We will leverage this new focus as we move to a proactive approach to bring additional operational work into the team from the COE’s ensuring thoughtfulness, due diligence, and risk mitigation throughout the process.

As GE's Product Manager for Payroll & Benefits, I am responsible for the design, strategy and oversight of delivery outcomes across the Payroll, Benefits, Retirement, Compensation, and Time & Attendance products. Thus far, this role has provided me the opportunity to design, resource, and lead a team of 18 product leaders and sustainment specialists, controllership and employment tax experts to take Workday live and then continuously improve our outcomes across all of our delivery solutions.

I am grateful to be asked to lead this great organization during this interim time. Our people daily go above and beyond to serve the people of GE. From Travel to HR to benefits and payroll delivery, we do it all.

In this role, I was asked to take lead of a strategic project to replace the payroll supplier across 32 countries in Europe and Latin America in 13 months. To be successful, I had to build the project structure, run an RFP and selection process that was completed in 6 weeks, lead and ensure proper contracting and then engage and ensure delivery across the 6 suppliers selected to ensure we met our timelines.

In this role, I was responsible for the strategy definition and stand up of Time & Attendance, Payroll, Benefits and Pension Delivery for GE Healthcare as they were slated to become a stand alone company. These activities included the analysis of current state with GE's HR Shared services, and the development of a roadmap for self-sufficiency.

In this role, I work with GE payrolls globally to ensure adherence to Payroll Enterprise Standard. This includes:* Payroll delivery strategy* Oversight of all payroll transitions* Ownership of standard Implementation methodology* Processing automation and standardization requirements to drive other initiatives.

In this role, I oversaw the security, configuration, production scheduling and release management for our Peoplesoft HRMS system responsible for delivery of US payroll, benefit administration & pension administration. I also served as the facilitator of the Project Management Organization for 2012 PeopleSoft upgrade to version 9.1.

In this role, I lead a team of 6 responsible for integrating activities across GE's US payroll team and staffing large initiatives related to our delivery of payroll services.

Responsible for design of various customizations of our PeopleSoft Payroll for North America application.

Assisted in implementation of PeopleSoft Payroll System and later enhancements. I later lead the functional team in upgrade from 7.5 to 8.8.