Meli'Sa E. Email & Phone Number

Columbus, GA, US

Cleveland, OH, US

• Administers moderately complex contracts by analyzing performance requirements and customer purchase order requirements including those issued against Basic Contract Agreements and/or Long-Term Agreements. Analyses.
• Determines technically and commercially compliant proposal packages of moderate scope and complexity in response to contract or customer requirements. Evaluates performance requirements, delivery schedules, and.
• Initiates the bid process by identifying requirements and coordinating input from other functions such as performance requirements, delivery schedules, and cost estimates. Develops responses to moderately complex.
• Negotiates contracts of moderate scope and complexity in accordance with legal and company regulations and policies. Negotiates price, terms and conditions, deliveries, and other business issues within scope of.
• Monitors contract financial performance and delivery status and determines the need for contract amendments or extensions. Determines when customer directed changes are out-of-scope.

Charlotte, North Carolina, US

• Served as the point of contact to customers to process new aircraft warranty certificates and managed warranty claims requests for MRO and Commercial programs.
• Prepared process specifications, progress and other reports related to service contracts and product warranties to ensure that established quality and customer satisfaction goals were achieved.
• Managed warranty claim adjudication process with the assistance (where applicable) of other team members comprising of Customer Support, Engineering, Technicians, Customer Administration, and others.
• Analyzed Customer Warranty OEM repair requests/claims to ensure compliance with the contract terms and conditions and internation trade regulations for accuracy of closeout activities.
• Executed negotiation procedures with customers regarding payment disputes and warranty claim approvals.
• Established a tracking system that monitored labor transactions throughout the month on various documents.

Amsterdam, Noord-Holland, NL

• Executed 100% accuracy rate while processing approximately 100+ contracts monthly, exhibiting extensive knowledge of client’s portfolio offering.
• Applied knowledge of policies and goals by leading 4+ team members/new hires, utilizing training plans and established company procedures to ensure uniformity of work processes.
• Participated in Contract Management functions based on a solid understanding of contract terms, conditions, obligations, and service performance levels.
• Administered all phases of service agreement, warranty administration, quoting, processing, booking, billing disputes and entitlement (as assigned task).
• Managed commercial and government contracts in SAP, Siebel, Apttus cradle to grave within a core zone; estimated contract value $50-$100M.
• Maintained a variety of contracts i.e. IDIQ, CPFF, FAR, FFP and T&M to ensure proper execution.

Columbus, US

• Processed 20,000+ invoices monthly and global 3rd party utility invoicing for 80+ accounts and 500+ locations accurately while complying with state and company regulations to prevent the violation of rules.
• Increased the volume of contracts by ensuring exceptional client experience while implementing the UtilityTrakR platform resulting in a 95% customer satisfaction rate.
• Initiated contact with customers to resolve and answer complex billing related issues and questions.
• Coached and trained Billing Analyst team members on implementing new invoicing automation procedureswhile assisting throughout the change process, reducing invoice processing errors.

Atlanta, Georgia, US

• Conducted in-depth financial and performance analysis to optimize performance, and support strategic initiatives related to cost reduction initiatives and quarterly reserve adequacy review.
• Identified and corrected inefficiencies, errors in journal entries, and delays in financial processes reducing cash-flow challenges and fraud.
• Lead team of junior accountants to ensure accurate, up-to-date financial information, resulting in financial transparency and a 10% decline in the fraud rate.
• Provided analysis of monthly financial & operational results including the interpretation of current month’s results.
• Prepared, reviewed, and analyzed financial forecasts, operating budgets, and strategic plans.

Nashville, TN, US

• Decreased employee turnover rate by administrative costs through streamlining screening/scheduling of job applicants, salary administration, and employee relations.
• Performed administrative and recordkeeping tasks related to the administration of employee benefits including medical, dental, vision, short- and long-term disability, life insurance, and 401(k).
• Provided timely and accurate communication, information gathering, and rendering decisions on LTD/STD claims according to provisions of certificates. Communicated with a variety of constituents (claimants, doctors.
• Managed monthly payroll and accounts payable, providing suitable remuneration for 50+ employees.
• Simplified the use of Workday and other Human Resources Systems to improve efficiency and compliance inthe organization.

Columbus, GA, US

Master Of Business Administration - Mba, International Finance

Master Of Science - Ms, Human Resources Management

Bachelor Of Business Administration (Bba), Finance, General