Melisa Miller Email & Phone Number

Grand Haven

Responsible for leading, training and coaching all branch personnel and ensuring professional and high quality sales, service, and value to members in adherence with Credit Union values. Cultivate and maintain relationships within the overall branch community. Monitor/report on market conditions within the branch market and recommend/implement changes in tactics. Analyze branch policies and procedures, make recommendations and implement changes as needed. Provide and maintain high levels of security and safety to the staff and members as well as safe¬guarding the assets of the branch. Comply with all applicable regulatory requirements, such as Bank Secrecy Act requirements, including annual training. Maintains confidentiality at all times. Meet and exceed goals and objectives that are aligned with the organization’s strategy and balanced scorecard in order to achieve expected outcomes and build effective member relationships. Responsible for establishing staff training needs, career development and maintaining a relational sales environment conducive to employee achievement and satisfaction.

Maintain a portfolio of $15 Million per year. Process various types of loan application, to include mortgage and home equity. Receive property search and appraisals from courthouse records and outside organizations. Execute mortgage closing by ensuring adherence to company guidelines and standards. Provide superior customer service. Financial planning/counseling and debt ratio clients for the purchase of their new home. Bank of America purchased Countrywide when they went bankrupt and the closest position they had to what I did was a Senior Loan Officer.• Financial planning and debt ratio clients for the purchase of their new home.• Earned recognition for superior customer service via customers’ correspondence to Manager.• Received Chairman Club status for outstanding sale goals in mortgage and home equity.• Executed signed alliances with local real estate companies.

Maintain a portfolio in excess of $20 million a year. Delivered superior customer service by handling all inquiries and request. Managed a team of assistants, underwrites, processors, closers. Was assigned nine builder developments to be the top Sales Loan Manager in the State of Michigan with an average of $30 million in loans a year. • Consistently met monthly sales goals and profit for the Venture.• Consistently accomplish Venture goals receiving excellent ratings on surveys. • Received 2 Top Sales Awards for outstanding sales.• Managed nine builder developments and a full processing staff.