Melisa Sanchez

Melisa Sanchez Email and Phone Number

Sr. Analyst at Verizon Wireless @ Verizon
basking ridge, new jersey, united states
Melisa Sanchez's Location
Alpharetta, Georgia, United States, United States
Melisa Sanchez's Contact Details
About Melisa Sanchez

Melisa Sanchez is a Sr. Analyst at Verizon Wireless at Verizon. She possess expertise in telecommunications, wireless, product management, project management, cross functional team leadership and 18 more skills. Colleagues describe her as "I have worked with Melisa for a very long time. She is knowledgeable and thorough in her work, and works well under pressure. She is easy to work with and always thinks about how to accomplish task in the most efficient manner."

Melisa Sanchez's Current Company Details
Verizon

Verizon

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Sr. Analyst at Verizon Wireless
basking ridge, new jersey, united states
Website:
verizon.com
Employees:
151940
Melisa Sanchez Work Experience Details
  • Verizon
    Sr Analyst - Product And Development
    Verizon Jun 2021 - Present
    United States
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  • Verizon Wireless
    Sr Analyst-Sales Support
    Verizon Wireless Oct 2015 - Jun 2021
    Greater Atlanta Area
    Provides operational and sales support to the Sales Manager and is the primary point of contact for all system, IT, and operational issues. Works proactively to identify opportunities to improve processes that will in turn improve the customer experience as well as the company’s ability to meet all contractual obligations. Provide Internal and External Support• Develop, maintain, and gain legal approval with all reseller communications• Resolve customer issues while aligning… Show more Provides operational and sales support to the Sales Manager and is the primary point of contact for all system, IT, and operational issues. Works proactively to identify opportunities to improve processes that will in turn improve the customer experience as well as the company’s ability to meet all contractual obligations. Provide Internal and External Support• Develop, maintain, and gain legal approval with all reseller communications• Resolve customer issues while aligning with internal support departments and ensure all contractual obligations are met• Conduct business case analysis and provide insight to guide channel decisions• Report and analyze data to proactively identify any potential customer impacting issues• Resolve customer disputes and inquiries• Identify ways to drive productivity through process improvement• Ability to provide on-site support when needed• Develop and grow relationships with other support departments including but not limited to IT, network, finance, and legal• Develop and present quarterly operational updates to Sr. Leadership Account Support and Planning• Develop customer support plans 12-18 months in the future• Actively participate in the training process of the resellerTraining / Meetings / Reporting• Continuously update knowledge of wireless products, services, industry trends including the competitive dynamics of the marketplace Show less
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  • Verizon Wireless
    Sr Analyst-Marketing Communications And Branding
    Verizon Wireless Jul 2014 - Oct 2015
    Alpharetta, Ga
    Develops internal and external channel communication strategy that includes employee and customer communication. Writes original copy and/or edit submissions for internal distribution. Communications may include: o Organization announcements o Employee recognition awards or program announcements o Executive communication written for and approved by Vice PresidentManages legal customer notices including systems changes, policies and procedures and or new… Show more Develops internal and external channel communication strategy that includes employee and customer communication. Writes original copy and/or edit submissions for internal distribution. Communications may include: o Organization announcements o Employee recognition awards or program announcements o Executive communication written for and approved by Vice PresidentManages legal customer notices including systems changes, policies and procedures and or new productsDevelops, creates and updates internal and external website content Creates original intranet pages (Department-specific information including employee recognition, processes and procedures, and other relevant information) Customer Satisfaction • Negotiates external vendor contract in support of Customer Satisfaction survey • Provides direction and specifications to external vendor on: o Survey development (approve question development, metrics and method of analysis) o Determines participant eligibility & audit recipient list o Approves survey content and sets parameters for survey access by Wholesale Account Managers and leadership team o Regularly reports participation status and partner with internal teams to achieve take rate o Analyzes and facilitates “debrief” of final results to leadership team o Develops presentation of results for VP to the Wholesale channel o Conducts after action review and provides recommendations to develop and implement action plansLeadership Communications • Develops and updates standard communication templates • Produce leadership communication updates as needed Show less
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  • Verizon Wireless
    Marketing Consultant
    Verizon Wireless Nov 2003 - Jul 2014
    Alpharetta, Ga
    Facilitated and lead LTE Data Implementation team for wholesale customersOversaw activation process of manual transactions including issue escalation resolution; this included tracking of 21 carriers, processing, on average, 7,300+ transactions per month, and overseeing one employeeDeveloped and maintained comprehensive database of industry and coverage data for all national programs ensuring complete documentation for reporting and analysis; database contains data for 8… Show more Facilitated and lead LTE Data Implementation team for wholesale customersOversaw activation process of manual transactions including issue escalation resolution; this included tracking of 21 carriers, processing, on average, 7,300+ transactions per month, and overseeing one employeeDeveloped and maintained comprehensive database of industry and coverage data for all national programs ensuring complete documentation for reporting and analysis; database contains data for 8 countries and tracking for 4,565 individual county splitsRecommended, documented, and managed integration, standardization, and process improvement initiatives across the Wholesale Operations channel; automated manual transaction process resulting in reducing headcount from 3 fulltime employees to 1; reduced processing time by 180 minutes per day; and increased turnaround time from 93.4% of sent transactions meeting contractual SLA to 99.5%Produced and distributed monthly coverage and contract reports; maintained and distributed 17 monthly reports.Developed and distributed communications for various programs (i.e. Wholesale Reseller and Telematic coverage maps, International Roaming List, etc) to 30 reseller customers and internal stakeholdersServed as Team Support for carrier, new market, and customer implementationsContinuously maintained high level of industry knowledge including market trends, pricing, technology, new product offerings, and competitor’s offerings especially for out-of-franchise marketsDeveloped and maintained ad-hoc reports as necessary (including customer, carrier, program and departmental data)Developed and maintained various departmental presentations (i.e. Program Overviews, Sales Presentations, Monthly Operations Reviews, Executive Reviews, Daily/Monthly Performance Tracking, and Customer / Carrier Reviews)Assisted in the development and tracking of departmental performance goals driving KPIs Show less
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  • Verizon Wireless
    Multiple Roles (Roaming Coordinator, Carrier Alliance Manager, Revenue Assurance)
    Verizon Wireless Nov 1998 - Nov 2003
    Alpharetta, Ga
    Primary contact for all system, IT, and operational issuesResolve stakeholder issues while aligning internal support resources and ensure all contractual obligations are metConduct business case analysis and provide insight to guide channel decisionsReport and analyze data to proactively identify customer impacting issues Identify ways to drive productivity through process improvementActively participate in training resellersMaintain/create ad-hoc… Show more Primary contact for all system, IT, and operational issuesResolve stakeholder issues while aligning internal support resources and ensure all contractual obligations are metConduct business case analysis and provide insight to guide channel decisionsReport and analyze data to proactively identify customer impacting issues Identify ways to drive productivity through process improvementActively participate in training resellersMaintain/create ad-hoc reports as necessary Assist in implementation of new resellers and projects as directed  Advanced proficiency in Microsoft Word, and ExcelAdvanced analytical capabilities; proven ability to analyze, organize, and integrate large amounts of information into a clear concise summaryEffective communicator Negotiate roaming contracts Track and maintain coverage service for telematics program (US, Canada, and Mexico) Show less
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Melisa Sanchez Skills

Telecommunications Wireless Product Management Project Management Cross Functional Team Leadership Vendor Management Account Management Customer Satisfaction Process Improvement Team Leadership Sales Leadership Customer Experience Program Management Cdma Strategic Planning Crm Troubleshooting Call Centers Call Center Analysis Business Analysis Business Process Improvement

Melisa Sanchez Education Details

Frequently Asked Questions about Melisa Sanchez

What company does Melisa Sanchez work for?

Melisa Sanchez works for Verizon

What is Melisa Sanchez's role at the current company?

Melisa Sanchez's current role is Sr. Analyst at Verizon Wireless.

What is Melisa Sanchez's email address?

Melisa Sanchez's email address is me****@****ess.com

What is Melisa Sanchez's direct phone number?

Melisa Sanchez's direct phone number is +181397*****

What schools did Melisa Sanchez attend?

Melisa Sanchez attended Grand Canyon University, Kaplan, National Louis University, Judson University, Maccormac Jr College.

What are some of Melisa Sanchez's interests?

Melisa Sanchez has interest in Groupon, Shaved Ice Shop, Ken Ham, Epicurean Icery, Faith Fitness Ministries, Howard Maxwell, Wayne Dupree Show, Inc, Tasty, Community.

What skills is Melisa Sanchez known for?

Melisa Sanchez has skills like Telecommunications, Wireless, Product Management, Project Management, Cross Functional Team Leadership, Vendor Management, Account Management, Customer Satisfaction, Process Improvement, Team Leadership, Sales, Leadership.

Who are Melisa Sanchez's colleagues?

Melisa Sanchez's colleagues are Paul Johnson, Elise J (Joy) Baer, Mayra Rivera, Joseph Hering, Charles Case, Matthew Lantz, Manuel Arroyo Perez.

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