● Managed the team that reviews user content in line with TikTok policies and quality criteria,● Increased the user experience and reliability of the platform with the improvements, thus increased the user, usage rate and advertising revenue,● Ensured operation of the 15-person moderator team to achieve sustainable operational excellence,● Measured the team's performance in time management and efficiency and provided coaching on these issues,● Managed the recruitment process and developed a team of Content Moderators,● Increased each team member's performance by coaching sessions for creating an inspiring team environment with an open communication culture, using clear goals and objective setting to help the team succeed.● Successfully transferred high-performing team members to different units and promoted 2 team members to leadership positions,● Organized team activities to increase motivation.

● Directed customer service requests received through the technical support line to maintenance and repair technicians located in suitable locations by creating daily and weekly work plans,● Managed the time and work plans of 20 technicians across Turkey,● Coordinated spare parts shipments between the warehouse and service points across the country,● With the average response time reaching 95%, the ratio of service agreements in total company revenue was increased,● The first time fix rate was increased with correct stock management and correct planning of the field force.

● Monitored the stock of every spare part required for Huawei consumer products maintenance and ordered and imported them based on needs analysis,● The imported spare parts were cleared from customs and sent to the technical services,● Analyzed customers waiting at technical service, swiftly provided solutions before the legal repair period expires to minimize waiting customers and improved 100% customer satisfaction,● Prepared action lists for service points based on daily, weekly, and monthly report findings,● Shared and ensured compliance with service rules and standards set by upper management,● Calculated progress payments of technical services according to targets such as repair time and quality of work output,● Reports submitted by technical services to management were audited and the accuracy of the reports was verified,● Reduced technical service costs through correct stock and personnel management,

● Ensured clear communication between the customer and the company,● Sent the requested project proposals promptly after calculating costs and achieved 100% positive closure rate with the determined profitability ratio,● After the project proposal is approved, monitored the production, delivery, and installation of products to ensure they comply with the contract timeline requirements,● Monitored the stocks for each product and carried out purchasing operations as needed,● Ensured a high level of customer satisfaction and maintained 100% of the portfolio.